Phone Specialist

Elizabeth Layton Center•Ottawa, KS

6d•Onsite

About The Position

The Elizabeth Layton Center is seeking a Phone Specialist for our Ottawa, KS location. If you are looking for a vibrant and supportive work environment with a mission to serve our community in a meaningful way, ELC is the place for you! Who we are: Elizabeth Layton Center is a growing community mental health center with locations in Franklin and Miami Counties, Kansas. Our mission is simple: to provide comprehensive and integrated behavioral health services for the communities we serve. We are honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services. ELC specializes in working with underserved populations, especially Medicaid and Medicare eligible clients, to meet the growing needs unique to their situation and life experiences. What we offer: Competitive compensation A comprehensive benefits package Generous paid time off Wellness resources A collaborative, supportive team environment Ongoing opportunities professional growth A healthy work-life balance SUMMARY The Phone Specialist is responsible for answering incoming telephone calls to the Elizabeth Layton Center. All calls should be answered in a pleasant manner and directed efficiently to the appropriate staff person. The incumbent must exhibit a high level of telephone etiquette, be able to interact appropriately with all levels of staff and have knowledge of organization, activities, and events to direct calls as needed. Tact and diplomacy are essential qualities in the employee filling this position. The employee must be well organized, a self-starter, quick-thinking, pay particular attention to detail, and be able to perform with a minimal amount of supervision. The position reports directly to the Director of Operations.

Requirements

Graduation from High School or the equivalent
Previous clerical or general office experience or training required
Previous computer, typing and data entry experience required
Previous customer service experience required
Any combination of job-related experience and/or training which would produce the required knowledge, skills and abilities
Ability to communicate effectively orally and in writing
Ability to interact with staff and community members in a manner, which exhibits professional judgment
Hold a valid driver's license
Ability to pass all required background checks
Ability to perform tasks accurately, effectively and in a timely manner
General knowledge of modern office practices and procedures
Ability to perform basic mathematic calculations accurately
Ability to understand and follow oral and written instructions accurately
Ability to operate a typewriter, calculator, computer and other general office equipment
Ability to establish and maintain effective working relationships with other employees, officials and the public
Ability to be pleasant, friendly, and helpful to staff and visitors at all times
Ability to retain relevant vital information and relay information to others as appropriate
Ability to safely perform safely essential job functions with or without reasonable accommodations

Responsibilities

Answers multi-line telephone system, assesses calls for emergency, screens/transfers calls and takes messages as needed
Schedules upcoming appointments
Enters release of information into the electronic health record
Assists in sending correspondence letters to clients
Cross-trained in reception duties and provides back-up to the front desk when needed.
Backfills open time slots on a therapist's schedule daily
Attends scheduled supervision and staff meetings
Maintains confidentiality of all appropriate employee and client information
Completes other duties as directed
Completes all required trainings as assigned
Complies with all ELC policies and procedures