Phone Counselor - Full Time

The Sante Group • Easton, MD

80d • $20 - $24 • Onsite

About The Position

Santé is seeking a Full-time Phone Counselor (in office) Monday to Friday, 4pm - 12am, with every other weekend as needed to join our team in Easton, Maryland. As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge.

Requirements

• Bachelor's Degree in Counseling, Social Work, or related field of study or at least five (5) years of crisis experience

Responsibilities

• Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency's mobile crisis team when needed)
• Communicate with clients through live chat and making follow up calls to substance abuse clients.
• Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
• Develop appropriate and realistic crisis plans, to include follow up tasks depending on nature and severity of client symptoms
• Complete documentation in an accurate and thorough manner
• Educate individuals about mental health, substance abuse, and available community resources, including the agency's services
• Abide by all federal, state, and local laws and regulations related to confidentiality and protected health information

Benefits

• Opportunities for career growth, training and professional development.
• Smart, passionate, and engaged coworkers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Number of Employees: 251-500 employees