Phone Counselor - Full Time
About The Position
Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values. Santé is seeking a Full-time Phone Counselor (in office) Monday to Friday, 4pm - 12am, with every other weekend as needed to join our team in Easton, Maryland. As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge.
Requirements
- Bachelor’s Degree in Counseling, Social Work, or related field of study or at least five (5) years of crisis experience
Responsibilities
- Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency’s mobile crisis team when needed)
- Communicate with clients through live chat and making follow up calls to substance abuse clients.
- Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
- Develop appropriate and realistic crisis plans, to include follow up tasks depending on nature and severity of client symptoms
- Complete documentation in an accurate and thorough manner
- Educate individuals about mental health, substance abuse, and available community resources, including the agency’s services
- Abide by all federal, state, and local laws and regulations related to confidentiality and protected health information
Benefits
- Opportunities for career growth, training and professional development.
- Smart, passionate, and engaged coworkers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
