Phone Clerk/Cashier

VPC Pizza Operating Corp • Chicago, IL

2d

About The Position

The Phone Clerk/Cashier plays a vital role in ensuring smooth and efficient customer service operations by managing incoming phone inquiries and processing transactions accurately. This position requires handling customer orders, providing product information, and resolving basic issues over the phone while maintaining a friendly and professional demeanor. The role also involves operating the cash register, handling payments, and balancing cash drawers to ensure financial accuracy. The Phone Clerk/Cashier acts as a key point of contact between the business and its customers, contributing to customer satisfaction and retention. Ultimately, this position supports the overall operational flow by combining excellent communication skills with precise transactional duties.

Requirements

• High school diploma or equivalent.
• Basic proficiency in using telephone systems and cash registers.
• Strong communication skills with the ability to interact professionally over the phone.
• Basic math skills to handle cash transactions accurately.
• Ability to multitask and manage time effectively in a fast-paced environment.

Nice To Haves

• Previous experience in a customer service or cashier role.
• Familiarity with point-of-sale (POS) systems and order management software.
• Ability to handle customer complaints with patience and professionalism.
• Bilingual skills to assist a diverse customer base.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer incoming customer calls promptly and courteously, addressing inquiries and providing detailed product or service information.
• Process customer orders accurately over the phone, ensuring all details are correctly recorded and communicated to relevant departments.
• Operate the cash register to handle sales transactions, including cash, credit, and other payment methods, while maintaining accuracy.
• Balance cash drawers at the beginning and end of shifts, ensuring all transactions are accounted for and discrepancies are reported.
• Assist customers in resolving basic issues or direct them to appropriate personnel for further assistance.
• Maintain a clean and organized work area to support efficient service delivery.
• Collaborate with team members to ensure seamless communication and customer service excellence.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED