Phone‑Based Technical Support Engineer – Medical Devices

trane technologies • Noblesville, IN

16d • $32,100 - $67,300 • Onsite

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is integral to their business, and they invite individuals who want to contribute to a better future to join them in boldly challenging what's possible for a sustainable world. This Phone-Based Technical Support Engineer role involves promoting company values through productivity, quality work, and continuous improvement. The position requires direct and indirect communication with company customers and distributors worldwide regarding product failures and complaints via telephone, fax, and email. Key responsibilities include documenting customer communication and root cause analysis, managing open events to ensure customer satisfaction, and collaborating with outside service and distribution partners for product support. Additionally, the role involves evaluating, troubleshooting, and repairing products and components returned from customers.

Requirements

• 1 - 3 years related work experience (technical service, refrigeration, electronics).
• High school diploma.
• Proficient in Microsoft Office Suite.
• Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus.
• Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
• Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution.
• Ability to promote and identify process improvements in the work environment, actively seeking to make things better.

Nice To Haves

• AS/BS in EET, MET or other technical discipline preferred.
• FourthShift and Microsoft CRM preferred.

Responsibilities

• Promotes company values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives.
• Directly/indirectly communicates with company customers and distributors world wide regarding product failures and complaints via telephone, fax, and email.
• Document customer communication and root cause analysis.
• Manage open events to ensure customer satisfaction.
• Works with outside service and distribution partners for support of products both in and out of warranty.
• Other duties/responsibilities and projects as assigned (i.e. product updates).
• Evaluate, troubleshoot and repair products and components returned to company from the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees