Phone Ambassador - Citizens House of Blues Boston
About The Position
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.
Requirements
- High School Diploma or equivalent
- Creative thinker and problem solver
- Detail oriented, able to handle several tasks simultaneously
- Demonstrated ability to solve problems quickly and work well under pressure
- Excellent verbal and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong sense of teamwork and the ability to execute programs
- Computer skill competency with an emphasis on Microsoft Outlook, Excel, and Word
- Willing and able to work nights, weekends and holidays
- Position requires constant sitting
Responsibilities
- Monitor and respond to the venue’s primary phone line and email inbox, answering general venue FAQs, lost & found requests, ADA requests, VIP upgrades, Foundation Room, and general ticket info
- When deliveries arrive, contact the appropriate staff to receive the delivery
- Interact with guests at the Reception window, providing general venue information
- Check-in visitors on the visitor log and distribute lanyards
- Accept and distribute lost & found items to be held in the safe
- Uphold and enforce the venue’s policies and procedures
- Additional duties and special projects as assigned by management
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
