Phlebotomy Apprentice

Sonora Quest Laboratories / Laboratory Sciences of Arizona•Ottawa, OH

38d

About The Position

Seeking Phlebotomist Apprentice to join our team at Banner Wyoming Medical Center in Casper, WY where you'll do good work on behalf of better health. This is a fulltime evening opportunity you don't want to miss! POSITION SUMMARY The Phlebotomist Apprentice is a technical skill-based apprenticeship that provides phlebotomy students the ability to learn and develop on the job training for phlebotomy. Our phlebotomists represent the face of Sonora Quest Laboratories to patients who come for routine and health decision base laboratory work. This role collects quality blood samples from patients and prepares those specimens for lab testing. This role assists teams in Patient Service Centers, Hospitals, or in doctor’s offices to meet patient demand during peak hours of the day or when or where business needs dictate once the student has completed educational and didactic training for specimen collection. The Phlebotomist-Apprentice role has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood in a safe and accurate manner. The Phlebotomist Apprentice demonstrates behaviors based on Sonora Quest values, focusing on empathy, process excellence, confidentiality, and accuracy of patient information. This position may also perform specified analytical testing as assigned. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

Requirements

Minimum age requirement of 18
Must be a high school graduate or have achieved equivalency through the GED exam
Good reading, writing and math abilities
Good organizational skills
Basic computer skills
Position may require ADHS Fingerprinting Certification or the ability to obtain fingerprint certification
Good customer service or patient service abilities

Nice To Haves

Bilingual (Spanish/English) skills
Customer service in a retail or service environment
Keyboard/data entry experience
Additional related education and/or experience

Responsibilities

specimen collection
general laboratory specimen processing
referral laboratory processing
ensuring correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required
Verifies patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information, and all other pertinent data found on requisitions as required for processing and billing
Verifies accuracy of entered information
Verifies appropriateness of specimens received
Aliquots and labels specimens according to established departmental procedures and practices, delivers specimens to the technical area in a timely manner and / or performs initial processing and preparation of samples for transport
Performs “Triage” process as needed within Patient Service Centers
Enters data accurately
Focuses on quality by assuring that all work performed is accurate and complete
Completes documents legibly and accurately per site protocol
Follows established methods and practices
Maintains familiarity with departmental procedures
Uses appropriate documentation to record communications
Initiates computer generated reports as required for patient reporting and quality assurance monitoring
Maintains acceptable specimen rejection rates and meets the departmental standards for productivity and quality as currently defined
Participates in departmental financial responsibilities through the appropriate use of supplies and materials
Avoids excessive waste
Participates in department initiatives to reduce costs and improve service
Basic knowledge of billing
Commitment to error free work environment
Assures an exceptional customer experience through communication that reflects the highest standards of service to the customer, both internal and external, with a focus on compassion, empathy and professionalism
Interacts with co-workers with an emphasis on teamwork where together they prioritize an exceptional patient and client experience
Resolves basic service issues
Remains current with internal/external communications, i.e. e-mail, newsletters, etc
Increased knowledge of laboratory terminology
Acknowledges and understands the importance of ‘Patient Rights’ and privacy (HIPAA)
Promotes, supports and exhibits behavior consistent with the Mission, Vision, and Values of Laboratory Sciences of Arizona and customer-focused care