Phlebotomist - Clinical Research Technician II

CareAbout•Overland Park, KS

About The Position

The Clinical Research Technician II will work with Clinic teams to execute clinical trial activities in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s. Schedule: Tuesday-Friday 8:00am-6:30pm

Requirements

High School Diploma or GED and related job experience required; college degree preferred.
Phlebotomist or Medical Assistant Certification preferred.
Good communication (French and English for Montreal location), Excellent customer service skills, Ability to work in a fast-paced environment.

Responsibilities

Ensure the confidentiality of clinical trial participants and sponsors is respected.
Understand protocol driven timed study events and acceptable collection windows (protocol and/or SOP driven) for the timed events.
Report procedural deviations to appropriate supervisory team members.
Preparation and proper clean-up of applicable workstations (i.e. urine collection station, blood processing station, etc.)
Maintain and advocate a high level of customer service, quality and safety within the department.
Perform clinical trial activities may include but not limited to, sample handling, safety measurements, in-house testing and questionnaire administration.
Conduct all clinical trial activities and participant interaction with a high standard of customer service.
Report significant participant misbehavior to Study/Clinical Operations management teams.
Provide feedback, where necessary, to appropriate team members of study progress.
Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
Act as a mentor and coach for newly hired staff.
Complete and/or maintain training as required per jobs needs.