Phlebotomist and Patient Service Representative - Talsman Primary Care - PRN

Mercy Health BSMH•Youngstown, OH

1d•Onsite

About The Position

The Laboratory Department at Mercy Health is seeking a Phlebotomist and Patient Service Representative for a dual role. This position is responsible for drawing quality blood samples from patients, preparing those specimens for lab testing, and completing clerical duties efficiently. Key clerical responsibilities include order entry, result look-up, report generation, and handling internal and external calls in a friendly and helpful manner. The role emphasizes providing excellent customer service and ensuring patient safety through accurate patient identification and proper specimen processing. Additional duties involve departmental-related clerical tasks such as checking inventory, stocking supplies, and troubleshooting problems.

Requirements

High School Degree or GED
Ability to provide quality, error-free work in a fast-pasted environment
Engage with staff and patients in a professional manner
Position requires travel to off-site locations

Nice To Haves

Phlebotomist Certification
One-year phlebotomy experience
Customer service in a retail or service environment

Responsibilities

Provides excellent customer service skills by greeting patients and the community in a respectful manner
Collects all specimens according to established procedures from patients and ensures that they are properly processed
Identifying patients accurately and matching the patient’s identity with the correct service is critical for patient safety
Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders
Performs departmental-related clerical duties such as checking inventory, stock supplies, and answer phones as needed
Must possess the ability to troubleshoot and resolve problems promptly
Other duties as assigned