Philanthropy Operations Manager

Issue One • Washington, DC

6d • Hybrid

About The Position

The Philanthropy Operations Manager ensures that Issue One's fundraising systems, processes, and data infrastructure support a high-functioning, donor-centered Philanthropy operation. This role is the backbone of the Philanthropy team, managing the CRM, processing gifts, generating reports, and creating streamlined systems that allow the VP, CEO, and board members to focus on building and deepening donor relationships. The ideal candidate is detail-oriented, systems-minded, and committed to operational excellence in service of Issue One's mission.

Requirements

• 3-5 years of experience in fundraising/development Operations
• Experience with Salesforce for nonprofit fundraising (required)
• Strong project management skills and the ability to prioritize and manage multiple deadlines
• Experience implementing software processes, CRM systems, donor research tools, and analytics.
• Strong communication skills, both written and oral
• Familiarity with nonprofit budgeting/financial analysis
• Advanced proficiency with Microsoft Office / Google Suite (Excel, PowerPoint, Word) programs
• A relationship-centered approach; systems must be organized to center staff and donor needs.
• Flexibility and ability to work both independently and as a team player with a range of constituents and colleagues
• Innovative and curious mindset, interested in learning and improving technologies, systems, and processes
• Takes initiative on administrative and operational tasks in a fast-paced, mission-driven environment
• Commitment to the mission and growth of Issue One

Responsibilities

• Partner with Issue One’s leaders to develop and strengthen best practices and standard operating procedures for Philanthropy operations
• Oversee the operation and maintenance of the CRM (Salesforce) to ensure the highest data integrity, automation, and reporting capabilities
• Perform all routine gift processing tasks, including processing donations, sending acknowledgments, and maintaining up-to-date gift records
• Ensure all donor meetings, events, and correspondence are recorded and tracked in the CRM to support relationship management and stewardship
• Create and analyze regular fundraising reports, identify trends and opportunities, and share insights with the team to guide strategic decisions on the department’s activities
• Support donor stewardship by creating streamlined systems and processes for donor check-ins, acknowledgments, impact reports, mailings, etc.
• Coordinate regularly with the Finance department to ensure up-to-date revenue reporting and reconciliation of fundraising records with financial statements
• Provide operational support for fundraising events, including venue arrangements, participant outreach, materials preparation, and onsite logistics
• Assess and oversee the use of tools and services across the department to ensure cost-effectiveness, the use of modern, effective tools, and necessary staff training to support their utilization.
• Support the VP in tracking and reporting on the Philanthropy team's progress toward annual fundraising goals

Benefits

• Issue One has developed a comprehensive benefits package that invests in our staff to improve their health and promote a solid work-life balance.
• All full-time employees are eligible for a platinum health plan, with Issue One paying 100% of the premium.
• The organization also covers 75% of the premium for all spouses and dependents of IO staff.
• Staff receive over 50 paid days off annually, including holidays, vacation, personal time, and office-wide closures.
• Issue One provides reimbursements and stipends for internet and commuting, and promotes a hybrid work environment that allows for working from home while establishing regular in-person office opportunities twice a week.
• Issue One offers wellness reimbursements and student loan assistance.
• Additionally, all staff members are encouraged to participate in professional development throughout the year, and the organization offers several opportunities for fun and fellowship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees