Pharmacy Technology Client Liaison

Maxor National Pharmacy Services•Sacramento, CA

66d•Onsite

About The Position

The Pharmacy Technology Client Liaison is an IT professional with hands-on experience as a computer support technician and a clear understanding of the pharmacy process. This role involves communicating appropriately and timely in the delivery of services detailed in various Scopes of Work. SECURITY REQUIREMENTS: Security Clearance required per site/correctional facility requirements. Position Location Central Fill Pharmacy located in Sacramento, CA VytlOne is the nation's only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we're not just transforming pharmacy—we're making a purposeful impact on the communities we serve. At VytlOne , our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity , where you're encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team , united by a bold mission and a spirit of innovation. Here, you'll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

Requirements

Associate's degree in information technology or related field. Equivalent experience in an outpatient or retail pharmacy setting may be substituted for Associates degree.
Certified Pharmacy Technician certification required.
Specialized experience that includes working knowledge of pharmacy (retail, Skilled Nursing and/or acute care) with front end and backend fulfillment processes.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Support and collaborate with internal and external stakeholders.
Ability to triage hardware and software issues and escalate with recommendations for timely solutions.
Understanding of and experience with application development and implementation.
Experience with Electronic Health Records and system integration.
Excellent interpersonal skills
Critical thinking and organizational skills
Experience in conducting end user training sessions
Proficient in Microsoft Office Products and SQL
Ability to communicate effectively and concisely with a wide spectrum of health care, information technology and administrative team members.
Ability to rapidly modify or shift priorities to meet client/patient needs as required.
SECURITY REQUIREMENTS: Security Clearance required per site/correctional facility requirements.

Nice To Haves

1-2 years' experience in project management, a plus.
Understanding of Software Maintenance Process and testing capabilities
Experience in creating training and workflow documentation
Familiarity with Pharmacy Benefit Management (PBM) processes and healthcare interface standards such as HL7, NCPDP D.0, and ASAP 4.2B is desirable

Responsibilities

Establish and maintain strong relationships with vendors, partners and clients.
Monitor and report upon Service Level Agreements
Coordinate and collaborate with system upgrades and other implementations.
Create project plan for system changes.
Assist in management and escalation for Help Desk requests.
Troubleshoot system issues.
Assist with maintenance of servers and printers.
Training for new users and changes to systems
Document system changes and create such training materials as are necessary.
Promptly report any allegations of impropriety to the Compliance Department.
Comply with Maxor's Ethical Business Conduct policy and Maxor's Compliance Program.
Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
Complete required training, as assigned, within the established timeframes.
Must be able to cope with the mental and emotional stress of the position.
Maintain regular attendance in accordance with established policies.
Perform other job-related duties as assigned.

Benefits

At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment.
You'll work with a mission-driven organization focused on improving healthcare outcomes
Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:
Comprehensive mental health and wellbeing resources
Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
Company-paid basic life/AD&D, short-term and long-term disability insurance
Rx, dental, vision, other voluntary benefits, and FSA
Employer-matched 401k Plan
Industry-leading PTO plan
And more!