Pharmacy Technician - Specialty Retail

CVS Health•New York, NY

5d•$17 - $34

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The primary responsibility of a Pharmacy Technician I is to accurately, and efficiently perform backend store fulfillment functions which includes filling and shipping prescription medications, and inventory put away. Pharmacy Tech I’s will also assist with front store functions including customer service, cash register operation, and data entry when needed.

Requirements

High school diploma or equivalent required.
0-1 year
Working knowledge of problem solving and decision making skills
6 months computer experience.
6 months as a pharmacy technician or in a pharmacy environment, or completion of a pharmacy technician-training program
Basic pharmacology knowledge, which includes the ability to weigh, measure, calculate dosages and convert units of measure.
Excellent customer service skills.
Ability to lift a minimum of 40 pounds and stand on feet all day.

Nice To Haves

Certified Pharmacy Technician (CPhT) preferred.
Certified Specialty Pharmacist (CSP) preferred.
Attention to detail.
Excellent organizational and prioritization skills.
Excellent interpersonal skills.
Ability to make decisions and resolve issues.

Responsibilities

Assists customers by responding to specialty product inquiries and providing technical advice or recommendations for specialty needs.
Maintains specialty retail store operations by completing inventory management tasks, restocking shelves, and organizing displays.
Communicates with customers and shares announcements and/or promotions on the latest product releases, features, and technology trends.
Compiles customer complaints, inquiries, or concerns for senior managers to help improve future customer service outcomes.
Monitors key sales metrics related to daily, weekly, and monthly sales revenue, units sold, average transaction value, and conversion rates.
Operates within the point-of-sale (POS) system to process transactions, handle cash, and operate payment terminals.
Drives effective team collaborations with specialty retail associates and technicians to provide customers with a positive experience.
Determines how best to prioritize tasks and manage workloads to ensure the timely completion of customer requests and specialty retail services.
Performs basic repairs or provides step-by-step instructions to customers to help resolve issues with specialty retail products and/or services.
Fill prescription orders accurately and efficiently.
Fill medication orders accurately and efficiently in accordance to the prescription requirements.
Accurate counting of medications utilizing a manual process as well as Kirby counters.
Prepare orders for shipping by selecting the most cost effective methods for delivery while meeting the needs of the patient.
Accurately put away medication orders in assigned placement area to ensure accuracy in tracking inventory and filling patient orders.
Tech I also applies to Technicians in training who are new to Specialty retail. These techs may be learning functions related to the Tech II role including entry of prescription orders, verification of benefits, prior authorizations and other tech II functions.
Provide customer service to walk in customers.
Operate the cash register, accept payment and accurately distribute the medication order to the patient.
Contact patients by making refill reminder calls to ensure compliance.
Assist with prescription data entry when needed.

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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