Pharmacy Technician (Hybrid)

Mass General Brigham•Burlington, MA

36d•$22 - $31•Hybrid

About The Position

Work directly with patients, Specialty Pharmacy staff, and clinic staff to manage the specialty medication needs of Mass General Brigham patients. Understand the complex medication needs of patients and coordinate with pharmacy and medical/nursing staff to meet those needs while providing extraordinary service. Assist patients with benefit coordination and financial assistance, manage prior authorizations, and ensure patients receive their medications at the appropriate time.

Requirements

Pharmacy technician experience, or equivalent combination of education and related experience working directly with patients in a healthcare setting.
Computer skills (Microsoft Office, Excel, Word, Access).
Registered with State Board of Pharmacy or willingness to become registered upon hire.
CPhT-Certified Pharmacy Technician License in the State of Massachusetts.
High School diploma/GED
Excellent customer service skills, excellent written and verbal communication skills, proficient in the English language, good attention to detail, ability to problem solve effectively, ability to follow policies and procedures, basic math skills, advanced computer skills and proficient with medical terminology
Respect the confidentiality of all information, including information regarding patients, staff members or Health System business issues, and share information only with those who need to know

Nice To Haves

Experience with prior authorizations and their renewal, and medication and financial assistance renewals are a plus.
Experience with Pharmacy, EPIC or similar medical record software a plus.
Four-year degree in healthcare-related field or four-year degree and experience in a healthcare setting.
Experience working with patients receiving Specialty Medications.
Proficiency on other languages a plus

Responsibilities

Work with physicians, nurses and pharmacists to ensure that each patient receives the medications he/she needs at the appropriate time
Review medication regime with patient to determine which medications need to be dispensed
Process medication orders confirming that they are billed to all third parties correctly
Monitor patient concerns, charts and profiles to meet their medication therapy needs
Answer patient questions about the service, insurance issues, financial assistance needs, etc.
Ensure all questions are answered timely and accurately
Ensure clinical questions are appropriately escalated to a pharmacist
Ensure employee back-up coverage is trained and knowledgeable
Report any Patient Safety Events according to MGB SP guidelines
Quickly forge and sustain (or develop and maintain) strong relationships with pharmacists, coworkers, prescribers, nurses and patients to build/support the services we provide
Provide caring service, adjusting approaches to reflect developmental level and cultural differences of population served
Improve processes to facilitate communication and service between patient, and clinic, infusion center and discharge pharmacy teams to ensure accurate and timely delivery of medications
Participates in MGB SP Clinical Subcommittees
Understand Medicare/Medicaid regulations and billing guidelines as they pertain patient pharmacy benefits
Understand billing primary, secondary and tertiary insurance claims
Resolve any billing issues and obtain Prior Authorizations for medications.
Obtain benefit information and verify patient insurance eligibility and level of coverage
Cross train within PCC roles as directed to support emergent and ongoing business needs
Provide On-call support on a scheduled rotation
Respect the confidentiality of all information, including information regarding patients, staff members or Health System business issues and share information only with those who need to know.