Pharmacy Technician

Sona Health • Arden, NC

14d • Onsite

About The Position

The primary role of the Pharmacy Technician is to provide concierge-level patient care and customer service. This position is based in the dispensing area of Sona Compounding, adjacent to but not inside of the laboratory. This position will work under the direct supervision of a licensed Pharmacist to provide exceptional customer service while assisting patients and filling prescriptions. Compounded pharmaceutical products differ from commercially available products as they are created according to master formulations using bulk ingredients and offer unique opportunities for patients and providers.

Requirements

• Pharmacy technician certification (PhT) preferred, not required
• Excellent verbal and written communication skills
• Customer service-oriented and highly organized
• Team player, yet independently motivated
• Excels in a fast-paced pharmacy environment

Responsibilities

• Assist clients on the phone, via text messaging, and in person at the in-store pickup location with prescriptions, over-the-counter (OTC) medications, and special orders
• Organize pickups, deliveries, and shipments and resolve pending issues
• Assisting inventory and out-of-date management of OTC items
• Flexible participation in all aspects of the fulfillment process as needed
• Provide exceptional customer service by assisting patients with inquiries and referring them to a pharmacist when necessary
• Ensure the register balances after cash, check, and credit transactions
• Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality

Benefits

• Competitive compensation and 401k plan with company match
• Get paid when you need it by making any day payday! At Sona, you can access your earned income anytime during the pay period
• Company health plans, including medical, pharmacy, vision, dental, and supplemental insurance options
• Company-paid life and AD&D insurance
• Direct Primary Care program offering local, personalized care for you and your family
• Wellness program with discounted gym memberships and an employee assistance program
• Prioritized work + life balance by providing generous vacation, sick leave, and paid holidays
• Paid volunteer days to support the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees