Pharmacy Technician Supervisor

IU Health • Plainfield, IN

6d • Hybrid

About The Position

The Medication Management Supervisor provides day‑to‑day operational leadership and frontline oversight for the centralized Medication Prior Authorization team, supporting IU Health providers and clinics statewide to ensure timely patient access to medications. Reporting to the Medication Management Operations Manager, the Supervisor coordinates daily workflows, monitors performance expectations, ensures regulatory compliance. Key duties include scheduling, workload distribution, training and onboarding support, performance feedback assistance, and serving as an escalation point for workflow issues. The role collaborates closely with peers, clinicians, and internal stakeholders to drive workflow improvements, standardize processes and performance metrics, and maintain high levels of efficiency, accuracy, and service quality, while also fostering team engagement and contributing to the ongoing growth of the Medication Prior Authorization program.

Requirements

• Requires previous supervisory/leadership experience.
• Requires the absence of criminal history related to the ability to work with drugs.
• Requires strong mathematical calculation skills.
• Requires Pharmacy Technician experience; IV admixture experience preferred.
• Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices.
• Requires strong written and verbal communication skills.
• Requires strong customer service skills.
• Requires full proficiency typing and using Microsoft Office applications. High School Diploma or GED required.
• Requires Indiana Pharmacy Technician License.
• Requires Pharmacy Technician National Certification .BLS

Nice To Haves

• Associate degree or equivalent experience preferred.
• IV admixture experience preferred.

Responsibilities

• Coordinates daily workflows
• Monitors performance expectations
• Ensures regulatory compliance
• Scheduling
• Workload distribution
• Training and onboarding support
• Performance feedback assistance
• Serving as an escalation point for workflow issues
• Collaborates closely with peers, clinicians, and internal stakeholders to drive workflow improvements, standardize processes and performance metrics, and maintain high levels of efficiency, accuracy, and service quality
• Fostering team engagement and contributing to the ongoing growth of the Medication Prior Authorization program

Benefits

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees