Pharmacy Technician Representative - Returns - Express Scripts

Cigna•Tempe, AZ

51d

About The Position

The Package Returns Room is primarily responsible for handling customer service inquiries regarding medication returns. The position is part of a team that resolves returned medication that has been approved for return or package returns that are undeliverable and returned by the carrier. All team members are expected to follow established processes as outlined in Standard Operating Procedures (SOPs) and Job Aids and to work with Supervisors and Management to cross-train and develop proficiency across functional areas of the job. Work Schedule: Monday-Friday - 7:30am - 4:00pm this position may be eligible for a sign on bonus

Requirements

High School Diploma or GED
1+ years of experience as a Pharmacy Technician.
Basic math skills
Valid AZ Pharmacy Technician License and PTCB.

Nice To Haves

Great attendance.
Self-starter.
Strong attention to detail and good organizational skills.
Good communication skills with team members, lead, and supervisor.
Good telephone customer service skills.
Strong verbal and written communication skills.
Adhere to strict HIPAA regulation especially when communicating to others outside of Express Scripts.
Comfortable working as part of a small team in a dynamic work environment.
Willingness to work a flexible schedule to accommodate heavy work volumes.
Ability to learn various computer software
Experienced with Microsoft Office Suite ( Outlook, Excel, and Word)
Sit and/or stand for lengthy periods.
Lift up to 50 lbs. occasionally and 10lbs. frequently
Perform repetitive motion with fingers, hands, and arms.
Work may be performed in an environment with varying levels of noise.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

Perform analytical research to determine root cause of returned package.
Document detailed information in multiple programs.
Work with cross-functional teams to resolve issues related to returned packages.
Use templates to send emails to patients.
Preparing, entering, and reshipping packages to patients.
Process replacements for damaged packages.
Timely responding to requests send by other teams via internal queue.
Using established scripting to speak to patients or leave voicemail messages.