Pharmacy Technician - Program Liaison

Amber Specialty Pharmacy•Omaha, NE

2d•$21 - $24•Onsite

About The Position

The Specialty Pharmacy Program Liaison serves as the primary point of contact for internal and external communication between the Company, pharmaceutical manufacturers and HUB service provider regarding program details, requests for information regarding product, case status updates, next steps in processing, and communication of reimbursement or coverage issues. This is a customer-facing role with the expectation to handle first line customer resolutions.

Requirements

Experienced pharmacy technician with national CPhT certification.
At least 3 years of prior pharmacy technician experience is preferred
Working knowledge of specialty pharmacy; demonstrated understanding of specified disease state(s), competitors, healthcare industry trends, etc.
Experience with insurance verification, healthcare benefit assessment, paperwork and documentation for billing Medicare/Medicaid and commercial insurances preferre d
HIPAA trained and /or the ability to work with and protect extremely confidential patient and employee information
Two years of experience in a physician’s office, healthcare setting and/or insurance background preferred
Ability to travel as needed
Current unrestricted state pharmacy technician registration/licensure.
National or state pharmacy technician certification per applicable State Board of Pharmacy requirements.
Must be able to remain in a stationary position up to 90% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
The ability to communicate information and ideas so others will understand.
Must be able to exchange accurate information in these situations.
The ability to observe details at close range (within a few feet of the observer).

Nice To Haves

Bachelor’s degree in a related field preferred

Responsibilities

Acts as a liaison between specialty pharmacy, patients, insurance companies, Pharma manufacturer and providers offices via phone, fax, online and e-mail communications
Will be primary point of contact for client inquiries and escalations
Resolves customer issues, ensu ring timely and accurate information is provided.
Determines cases that are falling outside timing parameters and provides resolutions
Collaborates with Patient Care department, Pharmacy Operations and Trade Relations to ensure customer requests are han dled in a timely and accurate manner.
Works with other departments throughout prescription fulfillment
Collaborates with Patient Care/COE teams, Clinical staff, Fulfillment Pharmacy, Trade Relations, Billing/Adjudication, Contracting, and Sales to provide a team approach to onboarding new patients
Contacts provider or patient to obtain accurate information to continue processing the prescription
Triages and resolves issues or concerns relating to product prescription coverage to the appropriat e team ( i.e. prior authorizations, appeals, grant funding, clinical)
Works with the pharmacist and/or nurse to contact providers and insurance companies to verify prescriptions, overrides and other approvals
Participates with Trade Relations in relevant Quarterly Business Reviews (QBRs) as needed
Builds rapport with internal and external customers to promote the highest customer service and positive image of the company
Provides data updates and ad hoc r eports to manufacturers and HUBs as requested
Interprets and disseminates information, including key information about updates or changes in the assigned product and/or program details
Assists in the development of programs for data collection, adverse event reporting, and adherence as related to contractual agreements
Adheres to all company policies as indicated in the handbook and directives issued by management.
Has reviewed Policy and Procedure manual