Pharmacy Technician, Medication Management Navigator

Sutter Health•Stockton, CA

1d•Onsite

About The Position

This position performs pharmaceutical procedures for medication preparation and distribution, ensuring safe, effective, and cost-efficient medication therapy. The role requires sound judgment and the development of clinical skills to provide pharmaceutical support to patient care plans based on diagnosis in a timely manner. Adherence to all local/state/federal regulations, codes, policies, and procedures is essential to ensure privacy and safety. The individual may also be responsible for performing specific procedures and/or orienting other staff to the department. Key responsibilities include processing and submitting prior authorizations for specialty medications, assisting patients with financial aid (copay cards, grants), ensuring compliance with accreditation standards (e.g., URAC, ACHC), managing cold chain packaging and shipping for temperature-sensitive medications, supporting specialty pharmacy patients with medication adherence and care coordination, and coordinating inventory management with pharmacy and clinic teams. The role also involves collaboration with pharmacists, healthcare providers, and the pharmacy team to ensure seamless patient care and facilitate communication, including participation in team meetings for workflow improvements.

Requirements

Graduation from an accredited Pharmacy Technician program OR Met Board of Pharmacy requirements to obtain registration
PHRMTECHR-Registered Pharmacy Technician OR PHARMT-Pharmacy Technician OR PHARMC-Certified Pharmacy Technician OR PHARMI-Pharmacy Intern
1 year of recent relevant experience
Knowledge of medical terminology, generic and trade pharmaceutical names, pharmaceutical calculations, and laws and regulations.
Knowledge and understanding of different Pharmacy practice settings, including narcotic delivery and procedures.
Knowledge and ability to identify and employ pharmaceutical and medical terms, abbreviations, and symbols commonly used in prescribing, dispensing, and record keeping of medications.
Requires basic working knowledge of legal requirements and accreditation standards, including The Joint Commission, Title XXII, Department of Homeland Security (DHS), Drug Enforcement Administration (DEA), Food and Drug Administration (FDA), and United States Pharmacopeia (USP).
Possess written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook), related pharmaceutical technology, EHR, and EPIC.

Responsibilities

Process and submit prior authorizations for specialty medications; follow up with payers to expedite approvals.
Assist patients in obtaining financial aid, including copay cards and grants; liaise with pharmaceutical manufacturers and assistance programs.
Ensure compliance with accreditation standards (e.g., URAC, ACHC); collaborate with the quality assurance team on documentation.
Manage cold chain packaging for temperature-sensitive medications; coordinate shipping and track deliveries to ensure compliance.
Support specialty pharmacy patients with medication adherence, refill reminders, and care coordination; communicate with healthcare providers.
Coordinate with pharmacy and clinic teams regarding medication inventory, ensuring proper stock levels and timely replenishment. This includes tracking shipping and delivery of medications as needed in collaboration with the pharmacy team.
Work with pharmacists, healthcare providers, and the pharmacy team to ensure seamless patient care and facilitate communication between the clinic and the pharmacy; participate in team meetings for workflow improvements.