Medication Management Pharmacy Technician Supervisor

Indiana University Health System • Plainfield, NJ

17h • Hybrid

About The Position

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day. Sound like a perfect match? Apply now - we can't wait to hear from you! Why Join IU Health? As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: 401(K) retirement savings with employer match Tuition reimbursement Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met). Employee Assistance Program – Counseling at no cost to you Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! Description: The Refill Pharmacy Technician Supervisor provides day‑to‑day operational leadership and frontline oversight for the centralized Refill team, supporting IU Health providers and clinics statewide to ensure timely patient access to medications. Reporting to the Refill Pharmacy Manager, the Supervisor coordinates daily workflows, monitors performance expectations, and ensures regulatory compliance. Key duties include, but may not be limited to: Scheduling Workload distribution Training and onboarding support Performance feedback assistance Serving as an escalation point for workflow issues The role collaborates closely with peers, clinicians, nurses and pharmacists to drive workflow improvements, standardize processes and performance metrics, and maintain high levels of efficiency, accuracy, and service quality, while also fostering team engagement and contributing to the ongoing growth of the Centralized Refill program. About this role: Monday-Friday days schedule based on team calendar No weekends, no holidays Hybrid opportunity up to 3 days work from home after training and successfully meeting metrics Office days (2 days per week) required in Plainfield, IN

Requirements

• Requires previous supervisory/leadership experience.
• Requires the absence of criminal history related to the ability to work with drugs.
• Requires strong mathematical calculation skills.
• Requires Pharmacy Technician experience; IV admixture experience preferred.
• Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices.
• Requires strong written and verbal communication skills.
• Requires strong customer service skills.
• Requires full proficiency typing and using Microsoft Office applications.
• High School Diploma or GED required.
• Requires Indiana Pharmacy Technician License.
• Requires Pharmacy Technician National Certification.
• BLS

Nice To Haves

• Associate degree or equivalent experience preferred.
• Requires Pharmacy Technician experience; IV admixture experience preferred.

Responsibilities

• Scheduling
• Workload distribution
• Training and onboarding support
• Performance feedback assistance
• Serving as an escalation point for workflow issues
• Coordinates daily workflows
• Monitors performance expectations
• Ensures regulatory compliance
• Drive workflow improvements
• Standardize processes and performance metrics
• Maintain high levels of efficiency, accuracy, and service quality
• Fostering team engagement
• Contributing to the ongoing growth of the Centralized Refill program

Benefits

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees