Pharmacy Technician - Customer Service

Guardian Pharmacy Services Management•Eugene, OR

3d•$17 - $21•Onsite

About The Position

Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers. Why Guardian Pharmacy? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Location: Managed Healthcare Pharmacy – 1750 Willow Creek Circle, Eugene, OR 97402 Schedule: Monday - Friday, 9:30 am – 6:00 pm Pay: $17.00 – $21.00 per hour Requirement: Active Oregon State Pharmacy Technician License Provide excellent customer service to the facilities in taking orders, answering questions, referring information and phone calls to the appropriate departments. Attributes Required: Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy Strategy and Planning – ability to think ahead, plan and manage time efficiently Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level Team Oriented – ability to work effectively and collaboratively with all team members

Requirements

Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Strategy and Planning – ability to think ahead, plan and manage time efficiently
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members
High School Diploma or GED, required
Pharmacy Technician license/certification/registration (per state requirements)
2+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills; pharmacy operations system experience preferred
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Nice To Haves

National Certification preferred (PTCB), preferred

Responsibilities

Answering phone calls from facilities in a timely manner while being professional and courteous
Creating telephone order for refills, new orders, and/or backup and triaging into the appropriate queues for Order Entry staff to complete.
Refill orders in pharmacy computer system if facility calls and request (if not complicated)
Follow up with customers as needed (if you told a customer you would return their phone call, call them back in a timely manner)
Answering facility questions or referring them to the proper resource for answer
Take Credit Card information over the phone for payments
Work with Medical Records to update on resident information, or anything else that is changed. Make telephone orders for medical records and send to appropriate queues for medical records.
Take orders from Doctor’s offices and triaging to appropriate queues.
Check assigned facility faxes daily; any issues, contact Order Entry
Link delivery sheets into Docutrack.
Check original prescriptions sent in tote or by mail, scan into Docutrack and link. If they haven’t been completed leave note for OE to address.
Other essential functions and duties may be assigned as needed

Benefits

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial Competitive pay
401(k) with company match
Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Wellbeing Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Time Off Paid holidays and sick days
Generous vacation benefits based on years of service