Pharmacy Technician Coordinator

SSM Health

9d • Remote

About The Position

It's more than a career, it's a calling WI-REMOTE Worker Type: Regular Job Highlights: Population Health Pharmacy Technician Coordinator This remote role supports the Population Health Pharmacy team by partnering closely with Population Health Clinical Pharmacists to conduct targeted patient outreach aimed at improving quality measures and medication related outcomes. Pharmacy Technician Coordinators help identify barriers to medication adherence, support patients in resolving those barriers, and escalate clinical needs to pharmacists or providers when appropriate. Job Summary: Under the direct supervision of a pharmacist and in accordance with standard procedures, provides coordination and leadership for workflows and process improvement within a specialized operational area that spans multiple ministries. At least 80% of time is dedicated to this focused role, which may include areas such as community operations, technology and automation, regulatory compliance, finance, medication access and adherence, transitions of care, and purchasing.

Requirements

• High School diploma/GED or 10 years of work experience
• Three years’ experience as a pharmacy technician or relevant healthcare field
• State of Work Location: Illinois Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation (IDFPR) Or FUTURE - Pharmacy Technician, Registered within 2 months - Illinois Department of Financial and Professional Regulation (IDFPR) And IL Registration Application Process Complete At Time Of Hire - Illinois Department of Financial and Professional Regulation (IDFPR)
• State of Work Location: Missouri Pharmacy Technician - Missouri Division of Professional Registration Or MO Registration Application and Finger Print Process Complete AT TIME OF HIRE - Missouri Division of Professional Registration And FUTURE - Pharmacy Technician, Registered within 6 months - Missouri Division of Professional Registration
• State of Work Location: Wisconsin Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services Or WI Registration Application Number (PAR) - Wisconsin Department of Safety and Professional Services And FUTURE - Pharmacy Technician, Registered within 6 Months - Wisconsin Department of Safety and Professional Services
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Conduct telephonic outreach to patients identified as non-adherent to hypertension, diabetes, and cholesterol medications based on CMS quality measures.
• Collaborate with providers and pharmacists to clarify patient reported medication use and support continuity of care.
• Assess and document barriers to adherence (cost, side effects, forgetfulness, transportation challenges, care team changes, etc.).
• Provide patients with strategies to improve adherence, including education on extended day supply and other supportive options.
• Participate in value based care payer meetings to review performance and discuss opportunities for improvement.
• Investigate dispensing history discrepancies to identify dose changes, billing issues, and inconsistent adherence patterns.
• Identify patients with cost-related barriers and refer them to the Pharmacy Access Team for assessment of patient assistance program eligibility.
• Prioritize outreach based on last fill date and last impactable date to maximize quality outcomes.
• Perform other duties as assigned to support population health initiatives.
• Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model.
• Interacts in a matrix manner that includes learning multiple workflows for various sites, travel, managing matrix relationships and collaborating across team members and ministries to prioritize and efficiently complete work.
• Solves issues in the specialized area as they arise.
• Ensures documents and records are accurate and completed in a timely manner.
• Serves as a resource in the specialized area for other regional, system, and/or external stakeholders.
• Solves complex problems that may impact more than one ministry and ensures that issues are escalated and closed as needed.
• Complies with legal, regulatory, and accreditation standards.
• Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices.
• Coaches team members across multiple ministries when practice standards are not upheld.
• Conducts reviews and audits of specialized area.
• Reports and monitors KPIs to ensure optimal performance.
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care.
• Creates system standardization and leads implementation of operational changes and advancements.
• Participates in regional or system specialized work teams, committees, and councils.
• Collaborates with regional or system leaders to develop and coordinate team member education, training, orientation, and competency.
• Trains other team members in specialized area.
• Prepares and distributes work schedules and provides cross-coverage for specialty area, as assigned.
• Serves as the multi-ministry or regional liaison to regional or system pharmacy teams in specialty area.
• Collaborates with leadership to communicate changes in specialty area.
• Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED