Pharmacy Tech II - Front End

CVS Health

4d • $17 - $31 • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This position is responsible for screening orders, research, and review of prescription overrides, accurately and efficiently reading, interpreting, and entering prescriptions into the computer system in a timely fashion, and/ or thinking through and solving escalated prescription issues. Through your skills and knowledge, you will offer solutions needed to help simplify the customer health care experience. Areas of focus for Pharmacy Technicians may include doctor and member facing outbound calls, inbound calls, entering patient and prescription information into our system, and faxing physicians for prescription clarification, substitutions, and formulary changes. To help support development and maximize workflow, you will be asked to perform other pharmacy functions as required. Addresses questions about over-the-counter medications, assists with product selection, and provides guidance on non-prescription healthcare products. Collects and inputs prescription information, ensuring adherence to pharmacy protocols and legal requirements. Assists in insurance verification activities by contacting insurance companies to obtain necessary authorizations and resolving insurance-related issues or questions. Processes payments, and accurately manages financial transactions, including insurance claims and copayments. Manages inventory on the pharmacy front end, including over-the-counter medications, health products, and related items. Provides patient education and counseling on over-the-counter medications, including dosage instructions, potential side effects, and proper usage. Ensures compliance with pharmacy regulations, laws, and guidelines, including patient confidentiality, controlled substance regulations, and prescription labeling requirements. Prioritizes tasks, manages customer queues, and communicates effectively with other pharmacy personnel to ensure efficient and timely service. Provides training and mentoring to less experienced pharmacy technicians or support staff by sharing their knowledge and expertise, assisting in onboarding new employees, and contributing to maintaining a positive and productive work environment. This role is remote, and candidates must be comfortable and effective working from a home-based environment. The ideal candidate is able to work independently, manage time well, and remain engaged and productive outside of a traditional office setting. Schedule Monday - Friday, 9:00 AM -5:30 PM (Central Time)

Requirements

• Candidate must reside in the state of Arizona, Florida, Idaho, Illinois, or Texas.
• Pharmacy Technician license in compliance with applicable state law where applicant resides: Texas requires an active state technician license. Idaho requires an active state technician license. Florida requires an active state technician license. Illinois and Arizona require active state technician license AND national certification (must be marked certified on state Illinois license).
• Licensure and/or certificate per state or federal requirements.
• Six months minimum pharmacy technician experience

Nice To Haves

• Adept at reading/interpreting prescription terminology and medications.
• Excellent customer service skills, primarily over the phone.
• Experience with Medicare Part D

Responsibilities

• Addresses questions about over-the-counter medications, assists with product selection, and provides guidance on non-prescription healthcare products.
• Collects and inputs prescription information, ensuring adherence to pharmacy protocols and legal requirements.
• Assists in insurance verification activities by contacting insurance companies to obtain necessary authorizations and resolving insurance-related issues or questions.
• Processes payments, and accurately manages financial transactions, including insurance claims and copayments.
• Manages inventory on the pharmacy front end, including over-the-counter medications, health products, and related items.
• Provides patient education and counseling on over-the-counter medications, including dosage instructions, potential side effects, and proper usage.
• Ensures compliance with pharmacy regulations, laws, and guidelines, including patient confidentiality, controlled substance regulations, and prescription labeling requirements.
• Prioritizes tasks, manages customer queues, and communicates effectively with other pharmacy personnel to ensure efficient and timely service.
• Provides training and mentoring to less experienced pharmacy technicians or support staff by sharing their knowledge and expertise, assisting in onboarding new employees, and contributing to maintaining a positive and productive work environment.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees