Associate Manager - Front End Pharmacy

CVS Health • Cincinnati, OH

4d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Description A Brief Overview Directs workflow for medical records departments and front-end technicians. Establishes support for service priorities by ensuring workflow efficiencies to meet prescription order deliverables. What you will do Coordinates processes and assignments for supervisors and individual contributors to achieve the Front-End OCR area's goals. Advises team on policies and procedures to ensure compliance and achievement of the organization's goals and objectives for Front End OCR. Develops strategy to ensure the accurate entry of prescriptions with patient payer information. Evaluates operating results with established objectives and recommends performance improvement opportunities. Controls payroll costs through analyzing allocation of resources and staffing needs. Generates and maintains communication throughout the organization. Conducts performance appraisals to provide employees with timely and constructive feedback. Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs. For this role you will need Minimum Requirements Working knowledge of execution and delivery (planning, delivering, and supporting) skills Working knowledge of business intelligence Working knowledge of problem solving and decision making skills Adept at collaboration and teamwork Adept at growth mindset (agility and developing yourself and others) skills

Requirements

• Working knowledge of execution and delivery (planning, delivering, and supporting) skills
• Working knowledge of business intelligence
• Working knowledge of problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Responsibilities

• Coordinates processes and assignments for supervisors and individual contributors to achieve the Front-End OCR area's goals.
• Advises team on policies and procedures to ensure compliance and achievement of the organization's goals and objectives for Front End OCR.
• Develops strategy to ensure the accurate entry of prescriptions with patient payer information.
• Evaluates operating results with established objectives and recommends performance improvement opportunities.
• Controls payroll costs through analyzing allocation of resources and staffing needs.
• Generates and maintains communication throughout the organization.
• Conducts performance appraisals to provide employees with timely and constructive feedback.
• Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees