Pharmacy Scheduler

Walgreens•Plainfield, NJ

About The Position

The Pharmacy Scheduler coordinates the work schedules of relief pharmacists for their assigned area using the market scheduling system. This role involves performing various administrative duties efficiently to support the Healthcare Supervisor Models and ensuring a distinctive and delightful customer experience. Key responsibilities include scheduling pharmacists for open shifts due to PTO, disability, jury duty, and 'no shows', managing meetings and appointments for the Healthcare Supervisor, maintaining calendars, organizing paperwork and files, creating and releasing work schedules, cascading key communications, coordinating schedules for full-time pharmacists needing extra shifts, maintaining credentialing and licensing compliance, making travel arrangements, processing expense reports, supporting store visits, preparing salaried pharmacist payroll, providing pharmacy recruitment support, and managing the pharmacy intern program. The position also entails general office duties, special assignments, and continuous personal development through training.

Requirements

High School Diploma / GED
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets)
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show)
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions)

Nice To Haves

Prior work experience with Walgreens

Responsibilities

Models and shares customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
Schedules and places pharmacists in open shifts due to PTO, disability, jury duty, and “no shows”
Schedules, prioritizes and follows up on meetings and appointments
Maintains calendar, issues reminders, and monitors appointments for the Healthcare Supervisor
Organizes and maintains paperwork and files
Creates and releases the work schedule for relief pharmacists using the market scheduling system
Cascades key communications to the area and associated districts, as instructed by HCS
Coordinates schedules of full time pharmacists in need of extra shifts to complete their schedule and to minimize the amount of premium pay incurred to cover shifts
Maintains credentialing, licensing and PTCB compliance status for all area pharmacy staff on the WOLF system
Makes necessary travel arrangements, including ground transportation and hotel accommodations
Prepares travel itineraries for Healthcare Supervisor
Processes expense reports
Supports Healthcare Supervisor with store visit scheduling, preparation, visit documentation and reporting
Prepares salaried pharmacist payroll for Healthcare Supervisor to approve; resolves payroll issues when necessary
Provides pharmacy recruitment support for Healthcare Supervisor: communicates with target schools and internal recruiting teams, coordinates campus recruiting events, follows up with interview candidates to provide interview logistics and/or offer details
Manages pharmacy intern program, in support of the Healthcare Supervisor
When time permits, coordinates meetings by preparing logistics (travel, lodging), preparing meeting content, and ensuring availability of appropriate software, equipment, meeting space, and other items (food, supplies)
When time permits, screens correspondences, prioritizes mail, and drafts responses as appropriate
Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond
Handles confidential and/or sensitive information with discretion
Complies with all company policies and procedures; maintains respectful relationships with coworkers
Performs general office duties and completes special assignments and other tasks as assigned (e.g. report generation, healthcare initiative support)
Attends training and completes training modules as requested by Director Pharmacy & Retail Operations or Regional Vice President
Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices, learning from others, and improving one’s job performance