Pharmacy Operations Supervisor

McKesson • Louisville, KY

2d

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Pharmacy Operations Supervisor Job Summary: The Pharmacy Operations Supervisor at CoverMyMeds will lead and oversee the daily operations of a pharmacy support team, ensuring efficient workflow, exceptional customer service, and adherence to company policies and regulatory requirements.

Requirements

• Bachelor's degree in a relevant field (e.g., Pharmacy, Business Administration, Healthcare Management) or equivalent practical experience.
• 2+ years of experience in pharmacy operations, with at least 1 year in a supervisory or lead role.
• Strong understanding of pharmacy workflows, prior authorization processes, and healthcare regulations (e.g., HIPAA).
• Proven leadership and team management skills, with the ability to motivate, coach, and develop staff.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using pharmacy management systems and other relevant software applications.
• Ability to analyze data and make data-driven decisions.
• Demonstrated ability to work effectively in a fast-paced and dynamic environment.

Nice To Haves

• Pharmacy Technician certification (CPhT) preferred.

Responsibilities

• Supervise, train, and mentor a team of pharmacy operations specialists, providing performance feedback and fostering a positive and productive work environment.
• Monitor and manage daily operational workflows, including prescription processing, prior authorization support, and communication with pharmacies and healthcare providers.
• Develop and implement operational procedures and best practices to optimize efficiency, accuracy, and compliance.
• Analyze operational data and metrics to identify areas for improvement and implement solutions to enhance team performance and customer satisfaction.
• Resolve escalated customer and pharmacy issues, ensuring timely and effective resolution.
• Collaborate with internal teams, including product development, sales, and account management, to ensure seamless integration of services and support.
• Ensure team adherence to all relevant HIPAA regulations, pharmacy laws, and company policies.
• Participate in the interviewing and onboarding process for new team members.
• Conduct regular team meetings and individual performance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level