Pharmacy Operations Lead Representative - Express Scripts

Cigna Healthcare•St. Louis, MO

3d•Onsite

About The Position

As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. You will serves as a resource to supervisor and back up to senior technicians and team members. What you’ll do: Ensure appropriate distribution of workload and workflow for assigned shipping area including scheduling, shifting resources and back filling as needed Serve as the first line resource for questions/issues from team in coordination with supervisor; demonstrate leadership qualities consistent with the company values Effectively manage issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material; Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions. Familiar with USPS, UPS, FEDEX, and DHL carriers.

Requirements

High School Diploma or equivalent
3+ yrs relevant working experience in a pharmacy dispensing setting
Missouri State Pharmacy Technician license
General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
Strong attention to detail with good organizational skills
Excellent verbal and written communication skills
Willingness to work a flexible schedule to accommodate heavy work volumes
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
Physical Requirements: Sit and/or stand for lengthy periods. Lift up to 50 lbs. occasionally and 20 lbs. frequently Perform repetitive motion with fingers, hands, and arms. Work may be in confined areas close to machinery. Work may be performed in an environment with varying levels of noise.

Nice To Haves

1+ yr leadership or team development experience preferred

Responsibilities

Ensure appropriate distribution of workload and workflow for assigned shipping area including scheduling, shifting resources and back filling as needed
Serve as the first line resource for questions/issues from team in coordination with supervisor; demonstrate leadership qualities consistent with the company values
Effectively manage issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded
Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material
Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed
Ensure that all team members are cross trained to cover production functions
Familiar with USPS, UPS, FEDEX, and DHL carriers.