Pharmacy Operations Coordinator

Shields Health Solutions•Portland, OR

15h

About The Position

The successful candidate will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. Works closely with hospital pharmacy staff and Shields Liaisons by emphasizing accurate workflows and leveraging technology to support efficient operations.

Requirements

Nationally certified as a CPhT is preferred but not required. Should certification need to be obtained at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon time frame. Continued employment is contingent upon meeting these requirements.
3+ years or a Bachelor's Degree
strong interpersonal communication skills
strong phone skills
highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information
strong organizational skills a must
Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
energetic, highly motivated, team player with strong personal and communication skills
discretion and confidentiality essential as position deals with highly sensitive and private data

Nice To Haves

5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Responsibilities

Provide support to the hospital pharmacy staff to ensure accurate integration of the Shields Health Solutions Specialty Pharmacy workflows and operations.
Provide support to Shields Health Solutions Pharmacy Liaisons based in clinics to optimize workflows within the specialty pharmacy.
Educate pharmacy staff on how the specialty pharmacy model serves patients and improves their overall care;
Clarify prescription orders with pharmacist and/or clinician as appropriate;
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
Answer, resolve and triage inbound inquiries;
Manage, organize, and update relevant data using database applications;
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
Identify trends, resolves problems; recommend improvements; implement change;
Actively participate in process improvement initiatives;
Act as a value-added business partner to stakeholders throughout the organization;
Protect organization's value by keeping information confidential;
Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;