Pharmacy Manager, PIC

BioMatrix Specialty Pharmacy•Foxborough, MA

28d•Onsite

About The Position

The Pharmacy Manager, PIC will be responsible for ensuring safe practices of pharmacy operations, including but not limited to the review and interpretation of prescriptions for verification, reviewing patient records to determine appropriateness of medication therapy, providing patient medication counseling, detecting therapeutic incompatibilities and dispensing medications, within and for various BioMatrix Specialty Pharmacy locations and/or therapy specific Centers of Excellence operations. The Pharmacy Manager, PIC will monitor drug therapies for patients, advise on interventions as needed, and assume the responsibility of general oversight and management of patient care which may include providing effective medication management for the accurate treatment and prevention of specialty disease states. This position may be required to oversee and/or verify and validate pharmacy technician activities and documentation and will work closely and collaboratively with other internal and external departments as needed, including but not limited to Reimbursement and managed Markets Services, Quality Management, Nursing and/or Clinical Services, and/or other Pharmacy Services team members.

Requirements

Graduate with a BS or Doctorate of Pharmacy from an ACPE-accredited School of Pharmacy required
Current, unrestricted license to practice pharmacy in the state noted in posting required
Strong knowledge and understanding of specialty therapies, the steps needed to qualify a patient for such therapy, and the ability to lead team members through these steps for patient support
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc)
Able to use computers and software applications
Knowledge of medications, dosing, side effects, indications, contraindications and proper administration and storage
Knowledge of patient history and care charts
Able to create and implement systems required to gather, maintain, and analyze information
Knowledge of clinical procedures or operations
Ability to train and supervise assigned staff
Ability to complete basic patient referrals and assessments
Ability to maintain quality, infection or safety control standards
Maintain and promote positive attitude towards the job and company
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Ability to actively communicate, inspire and motivate all levels of staff
Ability to think and act strategically and proactively
Ability to maintain accurate records and prepare reports and correspondence related to the work
Ability to organize and coordinate the work of others
Ability to set priorities and assign work to other professionals
Excellent verbal, written, and communication skills
Excellent analytical skills
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Become and remain proficient is all programs necessary for execution.

Nice To Haves

Minimum of three (3) years of experience in Specialty, Infusion/In-Home Infusion, Retail, Community, Mail-order and/or Hospital Pharmacy strongly preferred
Minimum of three (3) years of experience working alongside pharmacy technicians and other clinical and administrative service providers to support patient care strongly preferred
Minimum of one (1) year of experience in Specialty Pharmacy service operations preferred
General knowledge and understanding of payer contracts for specialty and/or rare disease therapies and operational requirements to support contracts for pharmacy or prescription services
Certification in Good Clinical Practices
Proficiency with CareTend preferred
Massachusetts Pharmacist License.
Connecticut Pharmacist License (or willingness to obtain it ASAP).

Responsibilities

Support prescription management and documentation in accordance with BioMatrix established processes and systems guidelines and requirements while following all legal, regulatory, and state regulations including HIPAA
Comply with the regulatory guidelines of the State Board of Pharmacy, FDA, DEA, Department of Health & Human Services, Medicare, ACHC, URAC and OSHA
Work and interact collaboratively and effectively with Intake and Referral Services team members in support of the on-boarding of new patient in need of specialty services and therapies offered by BioMatrix.
Support successful outcomes overall end to end processes to support getting referrals to their proper destination for prescription fulfillment
Ensure continuity of patient referral activities are performed optimally
Support staffing and resource adjustments as found necessary to support referral and prescription volume needs across various BioMatrix specialty pharmacy locations and in alignment with overall growth goals for the organization
Monitor, oversee, and/or manage pharmacy technician activities, documentation, and performance. Pharmacy technicians may also serve roles such as Referral, Patient Support
Work and interact collaboratively and effectively with various Pharmacy operational team members and roles to ensure prescription fulfillment, order management, and shipping support are all working in concert with one another to meet patient prescription care needs in a timely fashion
Review prescriptions to ensure accuracy, verify the necessary ingredients and evaluate their suitability
Enforce safety rules and regulations throughout prescription dispensing processes
Monitor the proper use of tools of the trade, including automation (filling machinery) and compounding equipment
Provide comprehensive patient counseling on all specialty medications dispensed and ensure patients receive medications in accordance with physician's order/prescription
Work with shipping manager to ensure ALL deliveries have been made appropriately and timely
Assess patient incidents, complaints, etc. for the purpose of resolving or recommending a resolution to the situation
Maintain necessary and thoughtful communications to all intake, referral and pharmacy team members delivering information supplied by leadership with impact to people, process, and technology updates within a given location or locations
Serve as a point of escalation for clinical, prescription, and/or patient care issue management and resolution support related to services provided by referral or pharmacy services team members
Display effective communication skills with analytical dexterity to ensure that personnel uphold ethical and professional values in day-to-day activities
Participate in and/or provide new employee training as requested
Provide training and guidance to pharmacy interns and monitor their performance
Maintain records such as pharmacy files, narcotic book, patient profiles, and charge file systems.
Participates in "on-call" rotation as needed or determined by pharmacy management
Comply with all requirements of Manufacturer programs as contractually required and instructed
Complete annual continuing education as required by both ACHC and URAC
Participate in performance improvement activities as required
Maintains pharmacy licensure and certifications according to requirements
Triages work and assigns duties to staff as directed
Perform employee management tasks, including, but not limited to review of productivity, management of job descriptions, timely performance reviews, disciplinary process/corrective action, and all associated personnel paperwork.
Ability to prioritize and handle multiple tasks and projects concurrently
Must have scheduling flexibility and be able to work overtime [Exempt]
Potential overnight travel on occasion by car and plane
Careful attention to detail
Performs related duties as requested
Participates in quality assurance activities and audits as directed