Pharmacy Intern – Patient Counseling & Phone Support

Gifthealth•Columbus, OH

10h•Onsite

About The Position

We are seeking a Pharmacy Intern to support patient counseling and clinical call center operations under the supervision of a licensed pharmacist. This role focuses on patient education, medication support, and call-based engagement to ensure patients understand their therapy, adhere to treatment plans, and have a positive experience with our pharmacy services. The Pharmacy Intern will gain hands-on experience in patient communication, medication safety, and collaborative clinical workflows while supporting safe and compliant pharmacy operations.

Requirements

Currently enrolled in an accredited Doctor of Pharmacy (PharmD) program.
Active Pharmacy Intern license in Ohio (or ability to obtain prior to start date).
Interest in community, retail, or institutional pharmacy practice.
Strong communication, organization, and teamwork skills.
Attention to detail and commitment to accuracy and patient safety.
Comfort working in a fast-paced pharmacy environment.

Nice To Haves

Ability to learn and follow pharmacy workflows efficiently.
Ability to handle phone calls, conduct patient counseling as needed, and efficiently use pharmacy systems, telephony tools, and computer applications throughout scheduled shifts.
Strong time management and multitasking skills.
Professional, reliable, and patient-focused attitude.
Openness to coaching, feedback, and skill development.

Responsibilities

Support daily pharmacy operations under the direct supervision of licensed pharmacists, including phone support, prescription processing, refill coordination, and workflow support.
Assist with patient interactions by phone, directing clinical questions to a licensed pharmacist as appropriate.
Accurately document activities and maintain pharmacy records in accordance with regulatory and organizational requirements.
Assist pharmacists in identifying potential medication-related issues such as refill delays, adherence challenges, or patient access concerns, and escalate appropriately.
Support medication therapy programs, inventory management, and follow-up activities as assigned.
Support patients and pharmacists by facilitating prescription transfers and coordinating with prescribers to obtain prescriptions or necessary clarifications.
Participate in quality assurance, safety checks, and error-prevention workflows within intern scope of practice.
Work closely with pharmacists, pharmacy technicians, and support staff to ensure efficient workflow and continuity of patient care.
Communicate clearly and professionally with team members to support daily pharmacy operations.
Participate in staff meetings, training sessions, and on-the-job learning opportunities to enhance clinical and operational knowledge.
Maintain compliance with federal, state, and organizational regulations, including HIPAA and patient privacy standards.
Adhere to intern scope-of-practice guidelines and supervision requirements at all times.
Actively engage in feedback and learning opportunities to develop pharmacy knowledge, professionalism, and operational skills.