Patient Financial Counseling Assistant

The Ohio State University • Columbus, OH

3d • Onsite

About The Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

The Financial Counselor role supports patients with outpatient, inpatient and ambulatory surgery visits by fully explaining multifaceted commercial and government insurance policies and benefits, analyzes complex financial situations and determine appropriate program eligibility for both governmental and non- governmental options, works diligently with patient to complete application process and collects verifications for various financial assistance programs such as Charity, HCAP and Medicaid. Additional responsibilities include creating accurate estimates, collect deposits and set up payments plans. Excellent communication skills required as this position collaborates with clinical teams, including senior hospital administration to facilitate discharge planning or ongoing treatment programs when financial needs are identified.

Requirements

• High School Diploma or GED
• PC Knowledge and interpersonal, verbal, and written communication
• Minimum 6 months experience in customer service or a healthcare environment
• Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions
• Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures
• Must maintain proficiency in utilizing all applicable systems
• Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies
• Attends Health System and Departmental In-services, education forums, and meetings as required

Nice To Haves

• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content
• Medical terminology, coding, and third-party reimbursement experience
• Ability to work in multiple systems for assigned tasks, management, and reporting
• Strong problem-solving and presentation skills
• High level of customer service skills
• Able to prioritize and coordinate multiple tasks in a busy environment

Responsibilities

• Supports patients with outpatient, inpatient and ambulatory surgery visits by fully explaining multifaceted commercial and government insurance policies and benefits
• Analyzes complex financial situations and determine appropriate program eligibility for both governmental and non- governmental options
• Works diligently with patient to complete application process and collects verifications for various financial assistance programs such as Charity, HCAP and Medicaid
• Creating accurate estimates
• Collect deposits and set up payments plans
• Collaborates with clinical teams, including senior hospital administration to facilitate discharge planning or ongoing treatment programs when financial needs are identified.

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED