Pharmacy Onboarding Intake Coordinator

Mosaic Pharmacy

About The Position

As an Onboarding Intake Coordinator, you will be the first voice a patient hears at Mosaic—a trusted guide helping them understand and embrace our innovative pharmacy service. Leveraging your experience in healthcare, pharmacy, or home health, you will conduct telephonic or video consultations with new patients to gather medical history, reconcile medications, and prepare them for a seamless start with our pharmacy. This role blends patient empathy, administrative excellence, and collaboration skills to deliver high-quality onboarding experiences.

Requirements

Licensed technician in good standing in the state of Virginia.
Active Pharmacy Technician License within state of residence and state of Virginia. If only license is the state of residence, must register and receive a VA Technician license within 30 days of employment.
3+ years of experience in healthcare or pharmacy settings with patient interaction (home health, hospital, primary/specialty care, pharmacy).
Working hours are Monday-Friday with a full-time shift sometime between the hours of 9 am – 7 pm ET. Exact 8.5-hour shift to be confirmed at the time of hire. Occasional overtime may be required based on patient needs.
Exceptional communication skills, including empathetic listening and clear verbal/written expression.
High attention to detail and strong organizational abilities.
Adaptability in a fast-paced, evolving environment.
Proficiency with pharmacy software and general computer applications.

Nice To Haves

1-2 years of experience in a call center environment
Experience collecting medication histories strongly preferred.

Responsibilities

Collaborate with prescribers to obtain new prescriptions.
Address patient inquiries regarding insurance, costs, and coverage.
Support claims processing and resolve third-party billing issues.
Accurately enter prescription details into the pharmacy system to ensure precise and timely medication fulfillment.
Thoroughly and accurately document patient information in our pharmacy management system
Serve as point-of-contact for new patients
Serve as the first point of contact for new patients via phone or video.
Conduct comprehensive medication history interviews and reconcile prescriptions.
Educate patients on Mosaic’s pharmacy services and benefits.
Synchronize medication regimens and schedule initial medication shipment
Contact previous pharmacies to coordinate prescription transfers