Pharmacy Home Infusion Representative

Confluence Health

8d•$19 - $31•Onsite

About The Position

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members. Please Note: This is a pool, as needed position. No guarantee of hours. The Home Infusion Representative is responsible for the care of enteral patient services through Confluence Health. Enteral patients range in age, from infant to adult. Enteral patients require coordination of all enteral supplies and equipment, including processing referrals, prior authorization, ordering product, facilitating supplies, shipping, follow-up, education and providing customer service. The Home Infusion Representative also participates in a multi-disciplinary team with Providers, RNs, Pharmacy and Dieticians to provide complete care. The Home Infusion Representative also has knowledge of billing and completes paperwork and responds to inquiries from the Revenue Cycle to ensure proper billing. The Home Infusion Representative maintains appropriate department paperwork and communication. Pharmacy assistants are persons who are trained in the practical, operative and distributive aspects of pharmacy practice. Pharmacy Assistants assist pharmacists in the routine, day to day functions of pharmacy practice to ensure a successful operation of the pharmacy. Through the performance of these tasks and through collaboration with pharmacists, Assistants allow pharmacist to engage in patient care activities that ultimately improve the quality of patient care. Assistants are supervised by licensed pharmacists who verify the accuracy of their job performance.

Requirements

Washington State Pharmacy Assistant License
Certification from American Association of HealthCare Administrative Management (AAHAM), Certified Revenue Cycle Executive (CRCE) within two years of hire
Experience with Professional Billing and Insurance Billing
Experience with Medicare Billing
Knowledge of ICD10 codes
Must possess proficient computer skills
Excellent Customer Service

Nice To Haves

Associates Degree
Knowledge of DME and Supplies
Bilingual

Responsibilities

Answer phones, door and pharmacy window in a courteous and timely manner
Screens and directs calls, takes/forwards messages and relays information accurately
Retrieves and distributes inter-office/external mail, faxes and messages
Tracks, retrieves and organizes stored data (on and off-site)
Admitting patients into the computer system and creating a patient chart
Accurately maintains complete enteral patient information in patient chart
Enteral and DME ordering and distribution
Procures products via: Lawson on-line ordering system Mckesson on-line ordering system Direct orders (ie., Abbott, Mickey, Bard, Moog, etc)
Stocks inventory for related items coming into the department
Restocks DME items to appropriate areas
Organizes enteral orders for pick up and delivery
Contact customers to confirm usage and payment
Orders/refills enteral and DME products accurately and in a timely manner
Tracks enteral/DME product invoices for appropriate billing to other hospital departments when items are not attributable to a customer
Enters appropriate and complete demographic and admission information for each customer
Obtains correct payor, diagnosis and item descriptions
Obtains initial and ongoing insurance authorizations and benefits
Documents initial and updated financial information clearly in the EMR
Coordinates and communicates complex referrals to RNs, RPhs, and Dieticians in a proactive and timely manner
Accurately maintains enteral census spreadsheet in a sortable format
Tracks pumps and related equipment to eliminate loss; follows up on outstanding equipment issues
Maintains adequate inventory levels of equipment
Maintains cleanliness of stock
Organizes pump exchange during annual preventative maintenance period
Facilitates equipment maintenance with suppliers/manufacturers as needed
Orders and maintains items associated with equipment use (ie., fanny packs, keys, etc)
Performs other activities/responsibilities as deemed appropriate by the pharmacy department
Attends meetings as required
Communicates positively and effectively in a team approach with co-workers within and outside the department
Required to maintain active Basic Life Support (CPR) certification.
Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.