Pharmacy Customer Service Representative I

ProCare Rx • Gainesville, GA

2d

About The Position

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following: Promptly and courteously answer inbound telephone calls. Assess, prioritize and resolve client issues using good listening and comprehension skills. Escalate issues to management as appropriate. Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS Minimum 1 year experience in a customer service position, preferably in a call center environment. PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred. Proficient PC skills in Windows-based applications. Excellent verbal and written communications skills. Excellent telephone etiquette and strong customer service orientation. Highly organized with strong attention to detail. Excellent time management skills. Ability to work independently and with a team. Ability to exercise logical critical thinking in problem solving. Ability to be flexible and quickly adapt to the changing needs in the department. Flexible with scheduled work hours. Bilingual English/Spanish is a plus. EDUCATION High School Diploma or equivalent. Pharmacy Technician Certification is a plus. PHYSICAL DEMANDS Requires sitting, standing, and occasional light lifting. The Perks of Joining Our Team: We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future: Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance. Time to Recharge: Paid vacation and holiday pay. Focus on Your Wellness: We offer a robust Employee Wellness Program. Invest in Your Future: 401(k) with a company match. Support System: Employee Assistance Program provides confidential support and counseling. Get Rewarded for Referring Great People: Employee referral program. Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role. ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at [email protected]. ProCare Rx is an Equal Opportunity Employer.

Requirements

• Minimum 1 year experience in a customer service position, preferably in a call center environment.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Excellent telephone etiquette and strong customer service orientation.
• Highly organized with strong attention to detail.
• Excellent time management skills.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours.
• High School Diploma or equivalent.

Nice To Haves

• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
• Bilingual English/Spanish is a plus.
• Pharmacy Technician Certification is a plus.

Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Benefits

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Paid vacation and holiday pay.
• Employee Wellness Program
• 401(k) with a company match.
• Employee Assistance Program provides confidential support and counseling.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees