Pharmacy Customer Service Representative

TEKsystems•Tempe, AZ

3d•$21 - $21•Onsite

About The Position

As a Customer Service Representative you will provide support to members, providers, and pharmacies by answering questions related to prior authorizations, general benefits inquiries, and confidential information. Deliver high-quality customer service with strong attention to detail, ensuring accurate data entry and documentation across multiple systems. Performance is measured on quality and accuracy, with call volume typically ranging from 50–100 calls per day depending on case complexity. Regularly utilizes multiple programs and systems to track information and maintain clear, accurate communication with customers.

Requirements

Must have 2 years of recent call center experience in performance metric driven roles supporting high volume calls.
Must be available to work a shift between 5am to 10pm M-SU you will be assigned an 8 hour shift with 2 days off. We are looking for candidates who do not have any restrictions during this window.

Responsibilities

provide support to members, providers, and pharmacies by answering questions related to prior authorizations, general benefits inquiries, and confidential information.
Deliver high-quality customer service with strong attention to detail, ensuring accurate data entry and documentation across multiple systems.
Performance is measured on quality and accuracy
call volume typically ranging from 50–100 calls per day depending on case complexity.
Regularly utilizes multiple programs and systems to track information and maintain clear, accurate communication with customers.