Pharmacy Customer Service Associate
About The Position
Basic Function Responsible for assisting retail pharmacy customers with pharmaceutical and/or over-the-counter merchandise needs, questions and concerns within established corporate guidelines. Duties Verify and prepare prescriptions accurately for customer pick-up. General knowledge of insurance plans, coverage and requirements. Assist with daily duties of customer service process to insure smooth operation of the customer service department. Assist the delivery technicians with delivery questions. Assist with distribution of over-the-counter merchandise. Assist with maintenance of the over-the-counter shelving to present a neat, professional image. Promptly assist customers with products and services. Provide quality customer service to the customer. Promptly answer multi-line telephone. General knowledge of all company products, services and locations. Act in a professional manner at all times to customers and other employees. Interact as needed with other departments and locations regarding products and services. Operate standard office equipment including: photocopy machine computer/printer multi-line telephone Keep work areas neat and clean. Comply with HIPAA policies and procedures. Comply with all company policies and procedures. Perform other duties as assigned.
Requirements
- Oral Communication Skills
- Written Communication Skills
- Professionalism
- Reading Skills
- Telephone Etiquette
- Customer Service/Relations
- Computer Literacy
- Keyboarding Skills
- High School Diploma/GED
- 1-2 Years customer service preferred
Responsibilities
- Verify and prepare prescriptions accurately for customer pick-up.
- General knowledge of insurance plans, coverage and requirements.
- Assist with daily duties of customer service process to insure smooth operation of the customer service department.
- Assist the delivery technicians with delivery questions.
- Assist with distribution of over-the-counter merchandise.
- Assist with maintenance of the over-the-counter shelving to present a neat, professional image.
- Promptly assist customers with products and services.
- Provide quality customer service to the customer.
- Promptly answer multi-line telephone.
- General knowledge of all company products, services and locations.
- Act in a professional manner at all times to customers and other employees.
- Interact as needed with other departments and locations regarding products and services.
- Operate standard office equipment including: photocopy machine computer/printer multi-line telephone
- Keep work areas neat and clean.
- Comply with HIPAA policies and procedures.
- Comply with all company policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
