Pharmacy Community Health Worker

Henry J Austin Health Center•Trenton, NJ

14d

About The Position

MAJOR FUNCTION The primary intended outcomes of creating a new CHW position is to: Enroll patients into the BMS hypertension grant by providing or facilitating the provision of BP cuffs to patients. Support the Director of Pharmacy,Lead Clinical Pharmacist, and Clinical Pharmacists in managing patient encounters Support the Director of Pharmacy and Lead Clinical Pharmacist in ensuring patients remain compliant with pharmacy-specific Uniform Data System (UDS) measures, such as management with aspirin and cholesterol lowering medications Support the Director of Pharmacy and the Pharmacist in Charge in maintaining a prescription capture rate as determined and approved by the Pharmacy & Therapeutics Committee Support the Director of Pharmacy Services and the Lead Clinical Pharmacist in carrying out new clinical pharmacy initiatives. Work alongside the patient navigator with appropriate cross-training to most effectively support all clinical pharmacy services, which includes but is not limited to, scheduling new patient visits, scheduling follow-up visits, and placing appointment reminder calls. ESSENTIAL FUNCTIONS Primary Role: Assist with remote patient monitoring hypertension project (primary manager is Director of Research) Outreach patients for eligibility Assist with enrollment of patients into hypertension project Train patients on proper use of remote patient blood pressure cuffs Coordinate completion of labs Schedule patients for visits with providers and pharmacists Document all patient interactions within the electronic health record Assist with general functions that arise throughout hypertension project Secondary Role: Assist with management of the pharmacists’ encounters: Complete outreach calls to patient Review pharmacist referral details and informed consent with patients Schedule patients for pharmacist visits and remind them of scheduled appointments one day prior to their scheduled appointment Ensure patients are engaged in program and are being seen on a regular basis Encourage use of Henry J. Austin Pharmacy Department and enrollment into the Appointment-Based Model (ABM) and medication compliance packaging program Follow-up with specific tasks for patients identified through UDS reports (e.g. scheduling a patient for onsite BP check, placing obesity order group in chart) Secondary Role: Assist with Ensuring patients are compliant with pharmacy-related UDS measures Tertiary Role: After the PharmD or PharmD Intern reviews UDS reports to identify patients who are suitable for treatment with UDS-promoted medications, the CHW will complete outreach calls to patients to: Inform patients of the indication for the medication Schedule patients for PharmD visits in order to initiate appropriate medications Call patients to inform them about orders for completing labs Assist Henry J. Austin Pharmacy Staff with maintaining the target capture rate as determined and approved by the Pharmacy & Therapeutics Committee to improve medication compliance Contact patients to remind them to pick up their medications Contact patients to sign up for delivery services ADDITIONAL RESPONSIBILITIES: Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness. Work with clinical staff of HJAHC. Performs other duties and assumes other responsibilities as apparent and/or as assigned by Director of Pharmacy and Lead Clinical Pharmacist . Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Requirements

High school diploma or equivalent required, associates degree preferred, and college degree a plus.
One year of related experience working in programs with at risk populations and performing outreach is required.
Excellent communication, organizational, and critical thinking skills; sound judgment and attention to detail.
A good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint are pre-requisites for the position.
Understanding of patient confidentiality and ability to maintain trust with all patients.
Must be self-motivated, able to work independently, value integrity, and detail oriented.
Good communication, problem solving, teamwork and organizational skills are required in order to engage participants.
Ability to work with multicultural and diverse population is required.
Must be able to travel locally and work flexible hours.
Must have a passion about working to improve the health and quality of life of the population.
Demonstrates consistent effort to maintain sound working relationships with staff.
Demonstrates flexibility and cooperation in relation to workplace manpower and staffing needs by rotating on an emergent basis and providing assistance, as needed.
Consistently utilizes appropriate lines of authority, as needed.
This position requires the manual dexterity sufficient to operate phones, computers and other office equipment.
The position requires the physical ability to kneel, bend, and perform light lifting.
This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone.
Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.

Nice To Haves

Experience conducting telephone-based or in-person interviews is preferred.
Understanding of the medical terms and principles a plus.
Working knowledge of social determinants and impact on health outcomes is preferred
Knowledge of regional community resources/services is important.
Computer knowledge should include Microsoft Excel.
Bilingual (English-Spanish/English-Creole) preferred.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Responsibilities

Assist with remote patient monitoring hypertension project
Outreach patients for eligibility
Assist with enrollment of patients into hypertension project
Train patients on proper use of remote patient blood pressure cuffs
Coordinate completion of labs
Schedule patients for visits with providers and pharmacists
Document all patient interactions within the electronic health record
Assist with general functions that arise throughout hypertension project
Complete outreach calls to patient
Review pharmacist referral details and informed consent with patients
Schedule patients for pharmacist visits and remind them of scheduled appointments one day prior to their scheduled appointment
Ensure patients are engaged in program and are being seen on a regular basis
Encourage use of Henry J. Austin Pharmacy Department and enrollment into the Appointment-Based Model (ABM) and medication compliance packaging program
Follow-up with specific tasks for patients identified through UDS reports (e.g. scheduling a patient for onsite BP check, placing obesity order group in chart)
Inform patients of the indication for the medication
Schedule patients for PharmD visits in order to initiate appropriate medications
Call patients to inform them about orders for completing labs
Contact patients to remind them to pick up their medications
Contact patients to sign up for delivery services
Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
Work with clinical staff of HJAHC.
Performs other duties and assumes other responsibilities as apparent and/or as assigned by Director of Pharmacy and Lead Clinical Pharmacist