Pharmacy Cashier

Walgreens•Burlingame, CA

1d•Onsite

About The Position

The Pharmacy Cashier models and delivers a distinctive and delightful customer experience by registering sales on an assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service. This role involves engaging customers and patients, offering assistance with products and services, and resolving issues to ensure a positive experience. The cashier is expected to model and share customer service best practices, including interpersonal habits and Walgreens service traits, and develop strong relationships with valuable customers. Operational duties include processing customer purchases, handling cash and change, managing voids, returns, rain checks, refunds, and exchanges. The cashier recommends items, assists with OTC products, operates pharmacy systems to check prescription status, and reports prescription errors to the pharmacist. Additional responsibilities involve maintaining clean and well-merchandised counters and shelves, taking inventory, checking in and pricing merchandise, implementing asset protection procedures, ensuring compliance with laws regarding regulated products, constructing and maintaining displays, and assisting with store maintenance. The role requires compliance with company policies, maintaining respectful relationships with coworkers, and completing special assignments. Personal development includes attending training and completing assigned PPLs.

Requirements

Must be fluent in reading, writing, and speaking English.
Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.

Responsibilities

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service.
Engages customers and patients by greeting them and offering assistance with products and services.
Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Develops strong relationships with most valuable customers.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested.
Processes voids, returns, rain checks, refunds, and exchanges as needed.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Assists with OTC products, and takes customer to aisle when possible.
Operates pharmacy systems to obtain patient prescription status.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Implements Company asset protection procedures to identify and minimize profit loss.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
Completes resets and revisions as directed.
Has working knowledge of store systems and store equipment.
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Attends training and completes PPLs requested by Manager or assigned by corporate.