Pharmacy Care Advocate, UofL Hospital, 7a-3:30p

UofL Health•Louisville, KY

1d•Onsite

About The Position

Flexible scheduling available. Employees may start at 7:00 AM or 8:00 AM, with the option to work four 10‑hour shifts based on business needs. UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Job Description: The PCA works under the direction of the Pharmacy Manager or Supervisor. The PCA serves as a liaison to patients/caregivers, physicians and other medical staff in identifying, facilitating, and ordering prescription medications via medication access programs for eligible patients who are underinsured. They also identify opportunities from co-pay assistance foundations, where available. They will create, manage and perform financial/billing/clinical audits to maintain the integrity of the programs and creates and distributes reports to pharmacy and hospital management concerning operations. The PCA is responsible for verifying accurate insurance and demographic information, obtaining or verifying prior authorization, referrals and communicating need for medical necessity for out-patient medication infusions. They also coordinate patient encounters utilizing multiple system applications, clinical operating systems, and communicating with appropriate team members to perform duties in a timely manner. Essential Functions: Facilitates optimal drug therapy by serving as a patient advocate and as a liaison between patients, pharmaceutical companies, insurance providers, physicians, pharmacists, clinic staff and care coordination staff Assists in delivering high quality health care services in a professional, compassionate and courteous manner while respecting the dignity and individuality of each person who comes in contact with the organization by following the values of UMC Accurately obtains patient history information upon receipt of prescription, including address, date of birth, phone number, drug allergies, disease states and third- party information Works cooperatively with others and organizes daily workflow to optimize output Documents findings thoroughly and accurately Meets or exceeds productivity standards in the completion of daily assignments and accurate production Answers and responds to external and internal phone calls in a timely manner; checks and responds to emails in a timely and professional manner Completes all requested documentation of workload / reports for trending activities ASSISTS WITH DRUG REPLACEMENT AND/OR CO-PAY ASSISTANCE: Interviews patients and/or caregivers to obtain confidential qualifying information (demographics, financial and insurance information) necessary to complete applications for drug replacement and/or co-pay assistance programs Oversees the inventory management functionality of the program drugs in accordance with the regulations of pharmaceutical manufacturers and certifies patients in a timely manner so that benefits are uninterrupted Maintains accurate, up-to-date documentation of drug deliveries and reports of area serviced and volumes or tracking and trending Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from a Pharmacist and/or Coordination Manager, as needed Contacts patients or caregivers by phone to determine medication/supply needs Works with physicians, nurses, pharmacists and Care Coordinators to better utilize formulary and drug benefit programs to maximize benefits for patients Performs financial/billing/clinical audits to ensure accurate information is processed and documented and communicates any discrepancies in a timely manner Seeks and maintains updated knowledge about Patient Assistance Programs and the skills needed to contribute to the education of others Manages all orders received by fax, physician EMR or other sources Identifies and shares information as appropriate to ensure patients obtain insurance coverage for the future Assists in obtaining drug replacement for pharmacy department related to accidental wastage ASSISTS WITH PRIOR AUTHORIZATION & SCHEDULING: Completes prior authorizations and appeals completely, accurately and promptly Contacts insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization Assists in the coordination of patient appointments, as necessary Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from a Pharmacist, Medical Office and/or Coordination Manager, as needed Communicates in a timely manner to patient, provider, infusion/pharmacy staff, medical office staff to ensure patient is ready for treatment Maintains accurate, up-to-date documentation of area serviced and volumes or tracking and trending Other Functions: Participates in the team approach to quality improvement to support the Pharmacy Department’s commitment to the philosophy and principles of Quality Patient Care Attends and participates in department and hospital meetings, in-services, and quality improvement teams Contributes to the accomplishment of department and hospital objectives Maintains compliance with all company policies, procedures and standards of conduct Complies with HIPAA privacy and security requirements to maintain confidentiality at all times Performs other duties as assigned Additional Job Description:

Requirements

High School or GED/ equivalent (required)
Registered or eligible to register as pharmacy technician with the State Board of Pharmacy Examiners (required)

Nice To Haves

Three (3) years of experience as a pharmacy technician (preferred)
Three (3) years of experience with patient access, insurance verification, obtaining prior authorizations or medical billing experience (preferred)
If working in a retail pharmacy setting and handling medications, PTCB certification will be preferred (time will be given to obtain such certification, if needed)

Responsibilities

Facilitates optimal drug therapy by serving as a patient advocate and as a liaison between patients, pharmaceutical companies, insurance providers, physicians, pharmacists, clinic staff and care coordination staff
Assists in delivering high quality health care services in a professional, compassionate and courteous manner while respecting the dignity and individuality of each person who comes in contact with the organization by following the values of UMC
Accurately obtains patient history information upon receipt of prescription, including address, date of birth, phone number, drug allergies, disease states and third- party information
Works cooperatively with others and organizes daily workflow to optimize output
Documents findings thoroughly and accurately
Meets or exceeds productivity standards in the completion of daily assignments and accurate production
Answers and responds to external and internal phone calls in a timely manner; checks and responds to emails in a timely and professional manner
Completes all requested documentation of workload / reports for trending activities
Interviews patients and/or caregivers to obtain confidential qualifying information (demographics, financial and insurance information) necessary to complete applications for drug replacement and/or co-pay assistance programs
Oversees the inventory management functionality of the program drugs in accordance with the regulations of pharmaceutical manufacturers and certifies patients in a timely manner so that benefits are uninterrupted
Maintains accurate, up-to-date documentation of drug deliveries and reports of area serviced and volumes or tracking and trending
Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from a Pharmacist and/or Coordination Manager, as needed
Contacts patients or caregivers by phone to determine medication/supply needs
Works with physicians, nurses, pharmacists and Care Coordinators to better utilize formulary and drug benefit programs to maximize benefits for patients
Performs financial/billing/clinical audits to ensure accurate information is processed and documented and communicates any discrepancies in a timely manner
Seeks and maintains updated knowledge about Patient Assistance Programs and the skills needed to contribute to the education of others
Manages all orders received by fax, physician EMR or other sources
Identifies and shares information as appropriate to ensure patients obtain insurance coverage for the future
Assists in obtaining drug replacement for pharmacy department related to accidental wastage
Completes prior authorizations and appeals completely, accurately and promptly
Contacts insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization
Assists in the coordination of patient appointments, as necessary
Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from a Pharmacist, Medical Office and/or Coordination Manager, as needed
Communicates in a timely manner to patient, provider, infusion/pharmacy staff, medical office staff to ensure patient is ready for treatment
Maintains accurate, up-to-date documentation of area serviced and volumes or tracking and trending
Participates in the team approach to quality improvement to support the Pharmacy Department’s commitment to the philosophy and principles of Quality Patient Care
Attends and participates in department and hospital meetings, in-services, and quality improvement teams
Contributes to the accomplishment of department and hospital objectives
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned