Pharmacy Assistant - Home Infusion

Ochsner Clinic Foundation•New Orleans, LA

1d•Onsite

About The Position

This job performs clerical duties in accordance with established policies and regulations. It assists with completing inventory duties and data entry, and provides excellent customer service to customers, reporting any questions or concerns to pharmacy management. The individual must be able to perform each essential duty satisfactorily, and reasonable accommodations may be made for qualified individuals with disabilities. This description summarizes the primary duties and responsibilities and is subject to change at the company’s discretion.

Requirements

High School Diploma or equivalent
None (Work Experience)
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Must have strong interpersonal skills to interact with individuals of diverse cultural backgrounds, of all ages, and at all levels within and outside the organization in a positive and effective manner.
Ability to work effectively to complete all assigned task within a given time period.
Excellent customer service skills and the ability to work within a group setting.
Must always maintain a firm understanding of confidentiality and HIPPA laws.

Responsibilities

Operates and balances cash register to ensure accurate payment collection when needed.
Organizes medication returns and monitors receipt of pharmacy orders.
Greets customers and provides customer service in a warm and friendly manner.
Handles phone calls and Rx messages for missing dosages.
Accurately enters cycle counts into the computer system.
Couriers medications as needed.
Immediately forwards medication related questions to Pharmacist/Pharmacy Technicians as necessary.
Organizes and cleans pharmacy shelves and floors.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as assigned.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Maintains and complies with the company's Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.