Pet Support Specialist

Suitemate Staffing Solutions • Dallas, TX

2d • $19

About The Position

The Pet Support department is responsible for shelter admissions, lost pet reunifications, and providing pet/owner support to help prevent shelter surrender. From assisting with Pet Food Pantry events to helping community members remain compliant with local pet laws, this team plays a key role in many aspects of shelter operations.

Requirements

• Strong customer service and communication skills
• Basic computer and data entry proficiency
• Bilingual (Spanish preferred)

Nice To Haves

• Experience in animal care is a plus

Responsibilities

• Provide excellent customer service to pet owners and community members
• Enter and maintain accurate records in internal systems
• Communicate effectively with a diverse population, including bilingual interactions when needed
• Assist pet owners with resources and guidance to prevent shelter surrender
• Support intake processes, reunifications, and general shelter operations
• Handle sensitive situations with professionalism and de-escalation techniques
• Collaborate with team members in a fast-paced, high-volume environment
• Maintain reliability and consistent attendance to support team operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees