Pet Parent Concierge - Front Desk

5G Dogtopia•Ypsilanti, MI

8d•Onsite

About The Position

PET PARENT CONCIERGE JOB POSTING Do you LOVE dogs? Would you love to WORK with dogs? Dogtopia is looking for fellow dog lovers to join our growing team as a Pet Parent Concierge! Dogtopia is the industry leader in dog daycare where health and safety is always our #1 priority. We provide a fun, fast-paced work environment that focusses on team culture and always makes it the Most Exciting Day Ever! We are scheduling phone and in-person interviews now! Hiring for part- and full-time team members. Offering flexible schedules and competitive base pay plus bonuses and incentives. Purpose Beyond Profit We “Enhance the joy of dog parenthood...” by providing clean, safe, and educational dog daycare to our furry guests and their pet parents. We believe in creating better canine citizens by truly S.E.E.ing (Socializing, Exercising, and Educating) each dog; which we believe helps keep dogs in their loving, forever homes and out of shelters. We also “...Enable dogs to positively change our world” through our Dogtopia Foundation. Our foundation features three worthy causes: sponsoring service dogs for returning service veterans, youth literacy programs, and initiatives to employ adults with autism. We host weekly Foundation fundraising events within our daycare center including fun photo booth days, special treats, and dog arts and crafts. At Dogtopia of Meridian North, we have already sponsored one service dog and are well on our way to sponsoring our second! The Role Pet Parent Concierge The first point of contact for our pet parents. The best customer service/front desk position you could ask for if you love talking about dogs all day.

Requirements

Must love dogs!
Customer service experience
Friendly
Strong attention to detail
Teamwork
Positive attitude
Able to multi-task
Reliable attendance

Nice To Haves

Sales and scheduling experience is a bonus but not required (as long as you are willing to learn, we’re here to teach!)

Responsibilities

Provide excellent customer service
Answering phones and emails
Greeting Pet Parents
Answering Pet Parent questions and collecting their information
Educating Pet Parents about Dogtopia and our requirements as well as available pass and membership benefits
Scheduling services and setting up Meet & Greets
Checking dogs in and out
Escorting dogs to and from their Pet Parents
Giving tours
Understanding our Dogtopia-isms
Maintain a neat and organized environment

Benefits

Bring your dog to work!
Onboarding, retention, and team member referral bonuses up to $500 each
Birthday bonus
Team support bonuses for filling in when needed
Competitive base pay with quarterly check-ins and reviews
Holiday bonuses as well as holiday pay
Opportunities for cross training and company advancement
A strong, positive team culture that values inclusivity and transparency
Hands on managers who work side-by-side with our team
Personal development opportunities in the dog industry as well as sales, customer service, and dog behavior and handling
Paid online Dogtopia Connect training prior to your first day
A companywide focus on health and safety – pups and people
Some courses in Dogtopia Connect are industry certifications and eligible for CEUs through the CCPDT