Pet Consultant

PetSafe Brands•Raleigh, NC

About The Position

At Invisible Fence® Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world’s first dog fence. It’s that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,. It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence® Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet’s companionship. The way we look at it, nothing could be more revolutionary—or more wag-worthy—than that! When it comes to improving the lives of pets and their people, it’s never a job. It’s a labor of love. Summary of Position: Sell Invisible Fence® Brand solutions, services and products. Meet or exceed sales targets with in-home and virtual sales presentations, promotional work and work to develop new business within assigned regions.

Requirements

High School diploma or equivalent
2 years of experience in the sales field or related area
Valid driver’s license, clear driving record and driving skills
Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers
Must have ability to read and interpret documents such as training manuals, safety rules, operating and maintenance instructions, procedure manuals and sales/service contracts.
Ability to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to read, write, and speak English and to be able to effectively communicate sales or training requirements with customer’s in an accurate manner.
Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
Ability to sit, stand, and walk on a regular basis.
Pet Consultant may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training and technician services.
Strong leadership and financial planning skills
Solid strategic thinker who is self-motivated and can execute a plan
Results oriented with a strong sense of ownership and high level of professionalism
Well groomed and maintain continued professional appearance and demeanor
Understand customer base, competition and market dynamics
Exceed standard customer satisfaction levels

Responsibilities

Sell solutions, services and products that are offered and approved through the Invisible Fence® Brand network
Be completely proficient with the Sales materials, products and processes to include seamless and flowing dialect with the customer
Provide direction and support to in-store branch associates that can be utilized to enhance their sales ability
Conduct in-home and virtual sales consultations and participate in home shows, utilizing available sales resources which may include Sales Presentation Guides both physical and electronic as the situation demands and negotiate contracts with customers
Maintain a closing ratio on all system solutions and Average Contract Value for revenue per current company guidelines.
Actively network with veterinarians and their offices and other influencer opportunities for referral generation on provided schedules
Maintain relationships and favorable contacts with current and potential customers to include hand-written thank you messages and updates regarding upcoming events, products and services at least once per year
Completes and turns into Regional Sales Manager ) all appropriate daily paperwork including the collection of customer payment, sales agreement contracts and daily activity sheets
Completes monthly commission report by the agreed upon due dates
Collaborate with the Regional Sales Manager and Operations Manager to formalize training material topics and materials to help bolster sales based on observations and current business conditions
Understand customer base, competition and market dynamics
Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows-up on free battery plans for customers to ensure they are awarded for applicable referrals and always delivers friendly and professional service to all customers
Manage the vehicle maintenance schedules and keep equipment in good working condition to support market demands
Meet and assess customers’ pets and determine their suitability for Invisible Fence® Brand solutions and report to customer and RGM or GM any potential issues
Keep and monitor inventory levels as necessary assigned to Pet Consultant and keep all equipment in good working condition
Other job duties as assigned
Following Invisible Fence® Brand and PetSafe Brands company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.
Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows-up on free battery plans for customers to ensure they are awarded for applicable referrals and always delivers friendly and professional service to all customers
Annual certification for Perfect Start™ Plus pet training
Submit customer reports and notes to the Regional Sales Manager, upsells and Google Reviews
Report to the Regional Sales Manager or Operations Manager any vehicle maintenance issue that may require additional maintenance
Professional appearance and demeanor
Regular and predictable attendance is required