Pet Care Operations Manager - Farmington

Nemacolin•North Strabane Township, PA

1d•Onsite

About The Position

Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride. A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention. A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Requirements

Bachelor’s Degree preferred.
Ability to type 45 to 65 w.p.m.
Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc
Ability to perform basic mathematical functions.
Independently initiates, follows-up on, and complete assignments as well as special projects.
Knowledge of financial systems and proficiency with spreadsheet software.
Ability to perform effectively in a fast-paced environment.
Strong organizational skills.
Ability to effectively perform multiple tasks.
Ability to interface professionally with business contacts and customers.
Strong understanding of hospitality industry helpful.
Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
At least 5 years’ experience in the Pet Care industry with a genuine interest in the Pet Care profession.

Nice To Haves

Previous leadership experience preferred.

Responsibilities

Deliver internal and external guest service the Nemacolin way. Goes above and beyond – whether for an associate or guest.
Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
Ensures Standard Operating Procedures are adhered to and cohesive.
Implements company guidelines, manuals and service protocols.
Purchases supplies and other items needed by department, authorizing purchase orders within guidelines to ensure timely procurement of necessary items.
Plans and coordinates meetings which include gathering, compiling, and organizing all required information and creating presentation material.
Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner’s interest.
Creates an inviting environment by combining both visual and service atmosphere which conveys the right message and services to guests and their pet(s).
Responsible for supporting the Director of Animal Life for overall performance of the company and ensures operating objectives and profit remain on target.
Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion – often with deadline pressures.
Positively addresses and resolves guest concerns in a timely manner and communicates any problems/issues to Wooflands Manager.
Works with the Director of Animal Life to develop strategies to capitalize on opportunities – both short and long-term.
Responsible for implementing training protocols to ensure they are maintained and completed in a timely manner while ensuring all staff has completed required training/receives support of on-going training needs.
Ability to use all required office equipment in an effective and efficient manner.
Excellent attention to detail and ability to multi-task in high-pressure situations.
Ability to compose, type, route, and file correspondence, etc.
Ability to communicate effectively and professionally with external contacts and all levels of associates.
Ability to work under high-pressure situations and maintain confidentiality.
Expert level communication skills – proper and professional written and verbal communication skills.
Able to review and comprehend all necessary documentation.
Expert at various computer applications and programs.
Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving.
Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner; demonstrated ability to execute on short-term, deadline-driven tasks daily, as well as important long-term projects requiring collaboration from multiple parties.
Ability to hand confidential information with discretion and tact.
Expert level in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Adobe Acrobat.
Other job duties as assigned.

Benefits

Paid training and continuous learning opportunities
Leadership development and accelerated leadership pathways
Mentorship, coaching, and cross-functional experience
Monthly recognition opportunities for associates, leaders, and teams
Competitive compensation and attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community