Pet Care Specialist

VCA Animal Hospitals•Jackson, WY

About The Position

The purpose of this position is to serve as a Kennel Technician (Pet Care Specialist) at Happy Tails Pet Resort, to perform record keeping and clerical duties related to animal patient care and treatment, and to provide miscellaneous support to the Kennel Supervisor and coworkers. This position requires a practical knowledge of kennel organization and services, the basic rules and regulations governing visitors and animal boarding as well as hospital treatment, and a practical knowledge of the standard procedures, veterinary records and terminology used in the kennel and/or hospital.

Requirements

Able to lift 40# regularly

Responsibilities

Guest caretaking: Making sure guests are well taken care of and happy!
Dogs: Feed, clean housing areas, play times (which are interactive requiring ball throwing, climbing 3 flights of stairs) and provide general care for the guests.
Cats: Feed, clean housing including litter boxes), play times (which are interactive) and provide general care for guests.
Receive telephone calls, routine calls include callers seeking information and reservation requests for boarding and/or daycare.
Determine whether vaccines are current. Recommend update on necessary vaccinations. Inform client of past due vaccines.
Schedule reservations after obtaining all necessary data concerning the animal and owner. Prepare all required forms such as kennel service card, etc. in advance of the visit.
Be sure to inform clients of kennel drop off and pick up times when making reservations. Make sure clients are aware of additional charges for late pick-ups.
Be sure any animal requiring veterinary services has the record promptly placed in the hospital, with the correct information filled out.
Greet every client with a smile and address client and pet by name.
Promote additional playtime services and treats.
Accurate completion of all boarding forms.
Ask all clients: “Is there anything additional that I can help you with or get for you today?”
If a client is unhappy with services/treatment, ascertain the problem and handle. If unable to do so, contact the Practice Manager.
Keep drawers, cabinets and desk area neatly organized. Make note of any office supplies that are depleted.
Keep all forms well stocked.
Leave pertinent notes for next shift in notebook.
Keep laundry clean, folded and stored neatly.
Check address/phone/work phone as each client arrives for appointment.