Pet Adoptions Customer Service Representative - FULL TIME
About The Position
Are you compassionate about animals? Do you want to work for an organization with a great cause? Join our wonderful team of dedicated employees! The Humane Society of Broward County, Inc., is a non-profit 501(c)(3) organization and is identified nationally as a "Leader in Animal Welfare". We provide shelter, aid, and responsible adoptions to animals entrusted to our care, and educate the community about respect and kindness to all animals. Job Summary: Assist pet owners in finding pets suitable for their lifestyle. Provide information about the HSBC program and services.
Requirements
- High school diploma or general education degree (GED).
- One year of full-time customer service, clerical, or closely related work; or any equivalent combination of training and experience.
- Experience with cash handling and credit card processing.
- Proficiency in MS Office programs.
- An ideal candidate will have strong verbal and written communication skills, time management skills, an affection for animals, and concern for their welfare.
Nice To Haves
- Knowledge and understanding of animal breeds and temperament.
- Experience in conducting a basic physical examination of animals.
- Experience working with Chameleon database.
Responsibilities
- Process adoption applications, show animals to prospective adoption parents, and assist with and prepare all necessary paperwork at the time of send home.
- Assist with Front Desk operations such as greeting and directing patrons, answering questions, and answering phones.
- Educate patrons about responsible pet ownership and care.
- Enter all adoption information into the shelter management system
- Encourages solicitations from patrons in accordance with HSBC policies on a daily and as-needed basis.
- Promotes partnership with Purina and VCA.
- Manage emotionally difficult situations with strong communication skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
101-250 employees
