Pest Control Service Manager

Hughes Exterminators•Punta Gorda, FL

About The Position

Hughes Exterminators is looking to hire a full-time experienced Pest Control Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values. We're looking for a proven leader with Service Center Manager experience in the pest control industry who can drive results, develop teams, and lead with confidence. Hughes Exterminators is part of the Arrow Exterminators family of brands. We have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture. As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals.

Requirements

Pest Control Service Manager experience (Required)
Demonstrated leadership abilities
Possess a valid Driver's License
Effective verbal and written communication
Conflict resolution
Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
Proven track record in achieving sales results
Proven ability to multitask
Strong organizational skills
Basic math skills
Ability to pass any state regulatory agency required licensing/certification exams
Able to work a 40-hour (minimum) work week
Accessible after hours (including weekends/holidays)
Meets company driving standards
High school degree or equivalency, college preferred

Responsibilities

oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance
Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values
ensuring that your technicians are organized in their appointment scheduling and service tickets
verify that they have their vehicles, uniforms, product, equipment, and paperwork in order
offer coaching, training, and support
assisting your team and providing coverage
assisting the Branch Manager achieve monthly performance goals