Personalization Strategy Product Associate

JPMorgan Chase & Co.•New York, NY

About The Position

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences. As a Strategy Associate in Personalization & Insights (P&I) team, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. As a Strategy Associate you will help lead project teams in solving complex problems and implementation issues critical to the company. The Personalization & Insights (P&I) team is building the next generation of customer intelligence and personalization capabilities that power meaningful, measurable experiences across our businesses. We’re seeking a high-performing Associate to join our internal strategy team. In this role, you will support strategic planning and execution for initiatives like our Build In program, partner with cross-functional leaders, and help scale innovation in personalization, customer intelligence, and emerging AI/LLM applications. This is an ideal opportunity for a structured problem solver and strong communicator who loves connecting strategy to results.

Requirements

2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
Developing knowledge level of the product development life cycle
Exposure to product life cycle activities including discovery and requirements definition
Emerging knowledge of data analytics and data literacy
2+ years of experience in management consulting, internal strategy/operations, product strategy, analytics, or a high-performance rotational program.
Strong structured problem-solving skills; ability to break down ambiguous problems, form hypotheses, and drive analyses to clear recommendations.
Excellent communication and storytelling skills; adept at crafting executive-ready materials and tailoring messages to different audiences.
Demonstrated experience collaborating with cross-functional teams and influencing without authority in a fast-paced environment.

Nice To Haves

Experience in personalization or data/AI domains is a plus.

Responsibilities

Supports the development of our product strategy and roadmap
Collects and analyzes metrics on product performance to inform decision-making
Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
Define and deconstruct problems
Perform competitor/industry research leveraging both public and non-public sources
Support workstreams for new initiatives, facilitating discovery, scoping requirements, and tracking delivery milestones
Work collaboratively with team members across lines of business (LOBs) and functions
Develop clear, concise executive-ready materials (presentations, briefings, emails) that synthesize complex topics into actionable insights for senior leaders