Personalization Operations Lead

The Coca-Cola Company•Atlanta, GA

1d•$38,032 - $43,465

About The Position

Position Overview The Personalization Operations Lead is responsible for overseeing the daily operations and execution of personalized Coca-Cola can and bottle printing. This role ensures high-quality product output, operational accuracy, and adherence to brand standards while supporting a seamless and efficient personalization experience. The Personalization Operations Lead plays a critical role in supporting business growth by maintaining equipment performance, managing production workflows, and leading a team of Ambassadors as personalization offerings expand. Primary Responsibilities / Accountabilities Personalization Operations Oversee daily personalized printing operations for Coca-Cola cans and bottles. Ensure all personalized products meet quality, safety, and brand standards prior to release. Maintain consistent execution of standard operating procedures related to printing, setup, and breakdown. Monitor equipment performance, troubleshoot minor issues, and escalate maintenance or technical concerns as needed. Manage supplies, materials, and inventory related to personalization operations to support uninterrupted production. Pack bottles/cans in specified boxes and packaging to ensure safe delivery. Help assist in arranging special shipments such as LTL, Courier, USPS along with obtaining quotes. Point person for Fedex and all shipping partners and ensures Fedex picks up orders within SLA. Work closely with customer support to resolve customer inquires on status of their order, mispacks, damaged items, replacement orders etc. Leadership & Team Support Lead by example, demonstrating self-motivation, accountability, and attention to detail. Support, coach, and train Ambassadors on personalization procedures, quality standards, and safety protocols. Assist with ongoing training as the team and business grows. Foster a positive, productive team environment focused on operational excellence and collaboration. Cross-Functional Partnership Serve as a primary point of contact for personalization-related inquiries, updates, and issue resolution. Partner with internal teams including Ecommerce, Retail Operations, Brand, Marketing, and Training to support campaigns and initiatives. Coordinate with external vendors and service providers related to equipment, supplies, or technical support. Communicate operational insights, challenges, and improvement opportunities to leadership. Safety, Quality & Compliance Uphold all safety procedures and equipment guidelines within personalization operations. Ensure compliance with company policies related to product handling, brand standards, and operational excellence. Maintain a clean, organized, and efficient work environment. General Operational Support Support special projects, pilots, or expansion efforts associated with personalized products. Assist with documentation, reporting, and process improvements. Perform other duties as assigned by Retail and Ecom Leadership. Leadership Behaviors The Personalization Operations Lead is responsible for ensuring their own performance is consistently strong while supporting the Retail & Attractions pillars of Guest Obsession, Employee Dedication, and Profit Orientation, and modeling The Coca-Cola Company leadership behaviors and core values.

Requirements

High school diploma or GED required.
Strong organizational, communication, and problem-solving skills.
Ability to work independently and adapt to evolving business needs.
Ability to lift, carry, push, and pull up to 40–50 pounds.
Ability to stand and move for extended periods.
Ability to work in a production environment with machinery and repetitive tasks.
Comfort working in fast-paced operational settings.

Nice To Haves

Previous experience in retail operations, production, fulfillment, or technical environments preferred.
Prior experience leading or training others strongly preferred.

Responsibilities

Oversee daily personalized printing operations for Coca-Cola cans and bottles.
Ensure all personalized products meet quality, safety, and brand standards prior to release.
Maintain consistent execution of standard operating procedures related to printing, setup, and breakdown.
Monitor equipment performance, troubleshoot minor issues, and escalate maintenance or technical concerns as needed.
Manage supplies, materials, and inventory related to personalization operations to support uninterrupted production.
Pack bottles/cans in specified boxes and packaging to ensure safe delivery.
Help assist in arranging special shipments such as LTL, Courier, USPS along with obtaining quotes.
Point person for Fedex and all shipping partners and ensures Fedex picks up orders within SLA.
Work closely with customer support to resolve customer inquires on status of their order, mispacks, damaged items, replacement orders etc.
Lead by example, demonstrating self-motivation, accountability, and attention to detail.
Support, coach, and train Ambassadors on personalization procedures, quality standards, and safety protocols.
Assist with ongoing training as the team and business grows.
Foster a positive, productive team environment focused on operational excellence and collaboration.
Serve as a primary point of contact for personalization-related inquiries, updates, and issue resolution.
Partner with internal teams including Ecommerce, Retail Operations, Brand, Marketing, and Training to support campaigns and initiatives.
Coordinate with external vendors and service providers related to equipment, supplies, or technical support.
Communicate operational insights, challenges, and improvement opportunities to leadership.
Uphold all safety procedures and equipment guidelines within personalization operations.
Ensure compliance with company policies related to product handling, brand standards, and operational excellence.
Maintain a clean, organized, and efficient work environment.
Support special projects, pilots, or expansion efforts associated with personalized products.
Assist with documentation, reporting, and process improvements.
Perform other duties as assigned by Retail and Ecom Leadership.