Personal Video Teller - Full Time M-F 10:15-7:15, Rotating Saturday

TENNESSEE VALLEY FEDERAL CREDIT UNI • Chattanooga, TN

3d

About The Position

TVFCU desires to recruit talented service professionals who embody our overall values and are passionate about the work they do for our membership. Personal Video Tellers handle all phases of teller transactions associated with checking, savings and various loan accounts initiated from the Interactive Teller Machines (ITM). Follows teller operating policies, assesses risk of presented transactions, and takes steps to minimize loss in ITM transactions. Provides excellent member service while promoting the Credit Union’s services. Handles all phases of teller transactions including but not limited to checking, savings, and loans. Accepts cash and checks for deposit, cash checks and savings withdrawals within designated limits. Verifies endorsements as required by teller operational policies. Reports suspicious activity through proper channels. Follows policies and procedures set forth by the Credit Union. Demonstrates solid understanding of fraud and other risks associated with ITM transactions. Provides high level of excellent member service according to TVFCU service guidelines Complies with all Federal and State Credit Union laws and related regulations. Performs other duties as assigned.

Requirements

• TVFCU requires that candidates possess a high school diploma or equivalent with previous customer experience.
• Display a professional demeanor with an outgoing personality that connects with our members.
• Excellent interpersonal and communication skills, with the ability to explain financial concepts in a clear and understandable manner, especially on video.
• Possess ability to ensure compliance with established credit union policies and procedures.
• Possess high analytical skills to solve a wide variety of practical and member service problems with limited supervision.
• Possess ability to perform within a complex, multi-functional technical environment; demonstrate the ability to process and complete teller transactions in an non-traditional teller environment while offering excellent member service that promotes ongoing ITM usage
• Ability to assess risk, exercise discretion and handle sensitive and confidential issues
• Demonstrated ability to make sound check acceptance decisions.
• Proficient in key elements of negotiable instrument policies and procedures.
• Ability to stand and/or sit for extended periods.

Nice To Haves

• Banking and sales experience preferred
• Bilingual communication skills are highly preferred.

Responsibilities

• Handles all phases of teller transactions including but not limited to checking, savings, and loans.
• Accepts cash and checks for deposit, cash checks and savings withdrawals within designated limits.
• Verifies endorsements as required by teller operational policies.
• Reports suspicious activity through proper channels.
• Follows policies and procedures set forth by the Credit Union.
• Demonstrates solid understanding of fraud and other risks associated with ITM transactions.
• Provides high level of excellent member service according to TVFCU service guidelines
• Complies with all Federal and State Credit Union laws and related regulations.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees