Personal Trust Officer II

The First National Bank in Sioux Falls•Sioux Falls, SD

15h

About The Position

Position Summary: The Personal Trust Officer independently administers accounts naming The First National Bank in Sioux Falls in various fiduciary capacities. This position maintains close communication with clients, professionals, and beneficiaries to accomplish the goals and objectives of each account relationship and serves as the relationship manager, coordinating with all areas of the Bank to meet clients needs. In addition, our FIRST Values apply to all teammates without exception. FIRST Values Family We support, trust, and respect each other, our customers, and our shareholders. Independence & Innovation We embrace change as vital to our success. Relationships We build relationships that are based on strong character, mutual loyalty, trust, and respect. Stewardship We take care of ourselves so we can take care of others. Teamwork We help each other grow and succeed. Who we are: The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us it is the cornerstone of our success. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships. Although banking has evolved over the years, our mission and values have not and will not change.

Requirements

Secondary education in related field preferred.
Three or more years of relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.
Ability to work independently with little supervision.
Self-motivated.
Demonstrate a high degree of concern for professional and innovative customer service.
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
High degree of accuracy required.
Excellent time management skills with a proven ability to meet deadlines.
Ability to adapt to the needs of the organization and teammates.

Nice To Haves

Professional Certification (CFP, CTFA, or CFIRS) encouraged within five years of employment.

Responsibilities

Client Relationship Management Monitor client needs by establishing and managing relationships.
Deliver exceptional client experience to ensure client retention, additions, and referrals.
Facilitate ongoing and effective communication with internal and external stakeholders.
Utilize Customer Relationship Management tool (FSC) to log client interactions and to contact clients at designated intervals.
Conduct meetings with clients, co-creating meeting Agenda with Client and Portfolio Manager in advance, to encourage account reviews that present meaningful recommendations based on clients financial situations and goals.
Communicate through various methods with both the client and external resources (lawyers, CPAs, etc.) to work collaboratively to research and resolve issues.
Review Daily Transaction History report and monitor cash balances in all accounts.
Approve monthly fees within established guidelines.
Complete annual Administrative Reviews within established guidelines, including Enhanced Due Diligence reports when necessary.
Report on and resolve any client complaints.
Monitor annual tax preparation processes to ensure tax filing deadlines are met.
Work closely with new clients to guide them through the onboarding process by explaining our services, executing account opening paperwork, and setting expectations for the relationship as their new account is funded.
Process and distribute closing accounts in a timely manner.
Growth Mindset Drive continuous growth by actively seeking learning opportunities to advance skillset, embrace a culture of continuous improvement and collaboration for department success, while enthusiastically pursuing ways to achieve defined growth goals.
Stay current on changes to trust law, tax law, and IRS regulations related to IRAs/Roth IRAs by attending meetings of the Sioux Falls Estate Planning Council, webinars sponsored by ABA and Cannon, and other learning opportunities as available.
Build relationships with Bank staff at various branch locations (business bankers, personal bankers, ag bankers, tellers) by being available to answer questions via phone calls or in-person meetings.
Meet with prospective clients as requested and report on leads/opportunities at monthly Business Development meetings.
Provide a superior client experience that leads to client retention, additions to accounts, and client referrals.
Regularly contribute ideas for process improvements.
Volunteer for new tasks or projects that enhance skillsets and provide additional value to the department.
Solicit, welcome, and implement feedback from leaders, peers, COIs, and clients as a means to remain coachable, recognizing there is always room for growth and improvement.
Provide mentoring for Personal Trust Officer I and Personal Trust Interns.